Yepherni Alanna Frias hernandez

With over four years of customer service experience and two years as a Quality Specialist, I have developed a proven track record of success across multiple clients. My proactive and organized approach ensures that I consistently go the extra mile to meet customer needs. I excel in building strong interpersonal relationships, which allows me to provide exceptional service and support.

In my current role at HireHoratio, I focus on quality assurance, providing regular updates to team leadership on quality metrics and collaborating with the quality team to implement corrective actions. My attention to detail and critical thinking skills enable me to maintain high standards of service, ensuring that agents meet expectations tailored to each client's culture. I am committed to continuous improvement and delivering the best possible outcomes for both clients and customers.