Open to opportunities

merkymusic Mdj

@merkymusicmdj

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Experienced tourism professional with a strong background in sales.

Dominican Republic

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With over five years of experience in the tourism and hospitality industry, I have honed my skills in operations, sales, and customer service. My journey began at Hard Rock Hotel & Casino Punta Cana, where I coordinated personnel and assisted in pre-convention meetings, laying the foundation for my career in hospitality.

Throughout my career, I have held various managerial roles, including as a Sales Manager for a tour operator and an online sales manager. My expertise in coordinating events and excursions has allowed me to excel in customer service, ensuring that clients receive exceptional experiences. I am fluent in English, Portuguese, and Italian, which enhances my ability to communicate effectively with diverse clientele.

Experience

Work history, roles, and key accomplishments

Customer Service Voice Agent

The Offices Gurus

May 2022 - May 2023 (1 year)

Engaged in customer service through voice channels, ensuring high levels of customer satisfaction.

Customer Service Communication Team Collaboration

Gerente de Ventas Online

Outlet Tours Punta Cana

Apr 2019 - Sep 2021 (2 years 5 months)

Led online sales initiatives, managed product listings, and ensured customer service coordination.

Customer Service Product Management Team Leadership Sales Strategy

Customer Service Voice Agent

Alorica Call Center

Dec 2020 - Aug 2021 (8 months)

Provided customer service support via voice communication, addressing inquiries and resolving issues.

Customer Service Communication Skills Problem Solving

Gerente de Ventas Tour Operador

Renny Travel DMC

Mar 2018 - Mar 2019 (1 year)

Managed online sales, handled product visibility, and coordinated customer services from origin to delivery.

Sales Management Team Management

Supervisor de Operaciones y Reservas

Marina Caribe Experiencias & Marina Caribe Beach Club

Oct 2012 - Mar 2018 (5 years 5 months)

Oversaw operations and reservations, supervised events, coordinated excursions, and managed transportation services for clients.

Operations Management Customer Service

Capitan Bell Boys

Hard Rock Hotel & Casino Punta Cana

Jan 2011 - Aug 2012 (1 year 7 months)

Coordinated staff and managed the reception of groups while assisting in pre-convention meetings. Developed skills in team coordination and customer service.

Team Coordination Customer Service Event Management Team Leadership Communication