Open to opportunities

Euris Barona

@eurisbarona

Experienced professional skilled in communication, leadership & problem-solving, seeking remote opportunities to grow and contribute.

United States

Message

What I'm looking for

I am seeking a customer-focused role where I can lead teams, improve KPIs, coach agents, and drive measurable service improvements.

I began my career in the call center industry, working as both an agent and later a supervisor. These experiences helped me build strong skills in communication, leadership, and problem-solving, while also teaching me how to manage teams and deliver excellent customer support.

I am interested in remote opportunities where I can contribute in areas such as operations, coordination, and process management. I enjoy working in collaborative environments, adapting to new challenges, and continuously learning new skills that add value and drive results.

Experience

Work history, roles, and key accomplishments

Current

Patient access Embasador

Current

Newyork-Presbyterian

Oct 2023 - Present (1 year 11 months)

We are responsable for greeting and resgistering the patient in a tactful and courteous manner

Project Management Excel

Call Center Supervisor

Comcast Xfinity

Jul 2020 - Mar 2023 (2 years 8 months)

Managed and oversaw a team of call center agents, improving quality and setting targets that reduced call abandonment and optimized inbound call handling; prepared monthly and annual performance reports.

Team Leadership Call Center Operations performance reporting Coaching Customer Service Workforce Management

Customer Service Agent

Yahoo

Apr 2019 - Sep 2019 (5 months)

Handled high volumes of inbound and outbound calls, resolved customer issues using scripts and research, and met quantitative and qualitative targets while identifying upsell opportunities.

Outbound Calling Customer Support Upselling Communication Skills