Open to opportunities

Alvaro Zabala

@alvarozabala

Experienced hospitality and sales professional specializing in customer service, merchant services, and small-business lending.

Dominican Republic

Message

What I'm looking for

I seek a customer-focused role where I can apply sales, merchant services, and lending expertise to help businesses grow while working in a collaborative, service-driven culture.

I am a driven hospitality and sales professional with over two decades of hands-on experience in customer service, merchant services, and small-business lending. I began in hotel operations providing rapid, empathetic service across departments and progressed into sales and management roles serving merchants with payment solutions and working capital.

As a sales manager and later CEO-level supervisor, I designed and executed strategies to meet daily sales goals, led agents, and implemented merchant programs including credit card terminals and small-business loan packages. I consistently focused on active listening, problem solving, and clear communication to satisfy client needs and grow revenue.

More recently I have worked as an interpreter and independent small-business loan broker, leveraging strong communication, attention to detail, and collaboration skills to serve merchants seeking financing and payments solutions. I bring a customer-first ethos, proven sales experience, and a practical understanding of merchant services.

Experience

Work history, roles, and key accomplishments

Current

Small Business Loan Broker

Current

Self Employed

Jan 2019 - Present (6 years 9 months)

Advises merchants on working capital solutions and arranges credit card terminals and small business loans, delivering financing solutions to support operations.

Business Finance Sales Relationship Management Financial Analysis

Interpreter

Onmi Network

Jan 2015 - Dec 2019 (4 years 11 months)

Provided interpretation for calls including emergency (911) and insurance-related communications, ensuring accurate and clear information exchange.

Interpretation Communication Insurance Calls Cultural Competence Active Listening

CEO / Supervisor

Wisdom International

Jan 2005 - Dec 2008 (3 years 11 months)

Designed and executed strategies to offer merchants small business loan packages and credit card terminals, overseeing operations and sales initiatives.

Strategic Planning Business Development Payments Leadership Sales Strategy Operations

Customer Service Operator

Hotel Renaissance Jaragua

Jan 2000 - Dec 2003 (3 years 11 months)

Provided phone-based guest services including room service, housekeeping coordination, and reception support, delivering timely resolutions to enhance guest satisfaction.

Customer Service Phone Support Hospitality Problem Solving Active Listening Guest Relations Time Management

Sales Manager

Merchant Services San Cristobal

Jan 1990 - Dec 2000 (10 years 11 months)

Managed sales agents to meet daily targets selling merchant programs such as credit card terminals and small business loans, driving merchant acquisition and revenue growth.

Sales & Management Payments Lead Generation Team Leadership Negotiation TARGET