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Laura Kabibi

@laurakabibi

Customer support representative at Hope Irakoze / Hope Band, coordinating client enquiries and event bookings for a smooth customer experience.

Kenya

Message

What I'm looking for

I'm seeking a customer support, customer service or customer care role.

At Hope Irakoze / Hope Band, I support clients and coordinate customer-facing communication for events and performances. I respond to enquiries, discuss requirements and follow up on bookings.

At Kenya Online Trade & Ecommerce, I responded to customer enquiries throughout the e-commerce customer journey and followed up on concerns. I focused on clear communication and timely assistance.

Across customer care and sales roles at Weetabix Kenya, PZ Cussons, KEVIAN and Enns Valley, I helped customers with enquiries, product information and follow-up. I’ve built customer relationships by listening to needs and responding professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Support / Band Operations

Current

Hope Irakoze / Hope Band

Supports clients and coordinates customer-facing communication for events and performances. Responds to enquiries, follows up on bookings, and ensures a smooth customer experience.

Client Communication Event Coordination Client Relations Follow up Professionalism

Customer Care Executive

Kenya Online Trade & Ecommerce

Jan 2015 - Jan 2016 (1 year)

Responded to customer enquiries and provided professional support throughout the e-commerce customer journey. Handled concerns and followed up on issues to provide timely, solution-focused assistance.

Customer Support Ecommerce Problem Solving Communication Skills Follow up

Sales Officer

Weetabix Kenya

Jun 2014 - Dec 2014 (6 months)

Built and maintained strong customer relationships while responding to customer needs and product enquiries. Followed up with customers and outlets to support service delivery and resolve concerns.

Sales Customer Relationship Management Follow up Communication Skills

Sales Officer

PZ Cussons

Jan 2014 - Jun 2014 (5 months)

Engaged customers professionally, understood their needs, and provided appropriate product information. Maintained customer relationships and followed up on requests while supporting business objectives.

Sales Customer Engagement Product Knowledge Follow up

Sales Officer

KEVIAN

Jul 2013 - Dec 2013 (5 months)

Supported customers with product information, enquiries, and follow-up while maintaining professional relationships. Worked independently to meet targets and deliver responsive customer service.

Sales Customer Support Independence Target achievement

Customer Care Representative

Enns Valley

Jan 2013 - Jun 2013 (5 months)

Assisted customers with enquiries and provided courteous, timely, and solution-focused customer care. Listened to customer needs and worked to resolve concerns while maintaining a positive customer experience.

Customer Service Problem Solving Active Listening Communication Skills