Maureen Muthoni

I am a customer-focused professional with three years of experience in customer service, specializing in multi-channel support including email and chat. My journey has equipped me with strong written communication skills and a knack for problem-solving, allowing me to handle customer inquiries and complaints effectively. I pride myself on my ability to enhance customer satisfaction through efficient issue resolution and CRM management.

At Caketown Kenya, I excelled as a Customer Service Representative, where I responded to inquiries via various channels, processed refunds, and maintained detailed customer records. My role involved not just resolving issues but also providing product recommendations and troubleshooting services. Previously, as a Customer Support Associate at Zidi Collections, I efficiently handled order processing and account verifications, ensuring seamless customer experiences. My educational background in Strategic Management complements my practical skills, making me a well-rounded candidate for customer service roles.