Open to opportunities

Alex Mureithi

@alexmureithi

Message

Customer-focused support specialist delivering fast, empathetic resolutions and process improvements.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can use strong communication, CRM expertise, and problem-solving to improve satisfaction and streamline support processes.

I am a dedicated customer service professional with two years of hands-on experience supporting clients at Achievo Limited.

I consistently handled high volumes of inquiries—50+ daily—resolving 95% on first contact and maintaining accurate CRM records to ensure continuity of service.

I contributed to building FAQs and knowledge-base content that reduced repeat inquiries by 15%, and I collaborate effectively with technical and billing teams to drive timely resolutions.

I communicate fluently in English and Swahili, prioritize timely, empathetic customer interactions, and am immediately available to bring strong problem-solving and multitasking skills to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Achievo Limited

Jan 2023 - Present (2 years 9 months)

Delivered exceptional customer service via phone, email, and live chat, handling 50+ inquiries daily and resolving 95% of issues on first contact; helped develop FAQs that reduced repeat inquiries by 15%.