Open to opportunities

Rhoda Khavai

@rhodakhavai

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Service-oriented Customer Support Representative with 3 years of experience.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Representative with over three years of experience in contact center operations. My expertise lies in providing exceptional service to customers through various channels, including phone, email, online chat, and social media. I pride myself on my strong communication skills and my ability to resolve a broad range of customer concerns with professionalism and a positive attitude.

Throughout my career, I have developed a keen attention to detail and the ability to multitask effectively. My experience includes live customer support at Influx, where I handle inquiries and ensure customer satisfaction while gathering feedback to improve our services. Previously, as a Call Center Agent at Calltronix Ltd, I managed inbound and outbound calls, addressing customer needs and coordinating with sales teams to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Influx

Sep 2022 - Present (2 years 10 months)

Providing live customer support for contest entrants via email and live chat, handling support requests, and monitoring for critical site issues. Focused on resolving customer inquiries with professionalism and gathering feedback to enhance products and services.

Customer Support Chat Support Troubleshooting Written Communication Multitasking Organizational Skills

Call Center Agent

Calltronix Ltd

Aug 2021 - Jul 2022 (11 months)

Managed inbound and outbound calls, addressing complaints and feedback through social media. Assisted customers with scheduling appointments and provided detailed information about products and services, ensuring a high level of customer satisfaction.

Customer Service Teamwork Help Desk Support Interpersonal Skills Customer Success Management Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of Africa

Diploma, International Relations Management

2020 - 2021

Completed a Diploma in International Relations Management, focusing on global political dynamics, international diplomacy, and the role of international organizations.

The Kenya Institute of Management

Certification, Leadership Management

2016 - 2017

Achieved a Certification in Leadership Management, emphasizing leadership skills, team management, and effective communication in organizational settings.

Bunyore Girls High School

Higher Education, General Education

2012 - 2016

Completed secondary education with a focus on academic excellence and personal development, preparing for further education and professional opportunities.