CMCandy Maureen
@candymaureen
Experienced customer support and sales executive with a focus on satisfaction.
KenyaWhat I'm looking for
I bring over 8 years of customer service and sales expertise, having worked in both the Aviation industry in the United Arab Emirates and the FMCG industry in Kenya. My primary focus is on customer satisfaction and retention, and I have honed my skills in customer support, e-commerce operations, direct and telesales, inventory control, and management.
Throughout my career, I have demonstrated my ability to enhance customer experience and drive sales. At Kenpoly Manufacturers Ltd., I successfully increased e-commerce sales by 24% and reduced stock losses by 30%. My experience in training new staff and managing customer relationships has consistently led to high satisfaction ratings and improved operational efficiency.
I am an ardent team player who thrives in diverse cultural environments, adept at dealing with clients from all walks of life. I am eager to bring my skills and experience to a new role where I can continue to contribute to customer satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
E-commerce Operations Executive
Kenpoly Manufacturers Ltd.
Dec 2022 - Present (2 years 6 months)
Responsible for processing and dispatching online orders, managing inventory levels, and enhancing customer experience through collaboration with other departments. Achieved a 24% increase in e-commerce sales and reduced stock losses by 30%.
Customer Support Specialist
Kenpoly Manufacturers Ltd.
Oct 2021 - Jan 2023 (1 year 3 months)
Resolved customer complaints and provided solutions, managed inbound and outbound calls, and trained new staff. Achieved an average caller satisfaction rating of 4.7 out of 5.0.
Customer Service Agent
Emirates Group
May 2017 - Aug 2020 (3 years 3 months)
Assisted passengers with check-in processes and provided support for passengers with special requirements. Received a departmental award for employee of the month and trained new staff.
Brand Activation Supervisor
GlaxosmithKline
Dec 2015 - Apr 2017 (1 year 4 months)
Led a team of brand ambassadors to develop promotions and engage with retail stores. Achieved sales targets during product launches and provided valuable customer feedback.
Sales and Marketing Executive
Unilever
Feb 2012 - Dec 2015 (3 years 10 months)
Maintained customer relationships and ensured optimal product displays in stores. Contributed to the successful re-launch of OMO washing detergent, exceeding sales targets.
Education
Degrees, certifications, and relevant coursework
EUEmirates Aviation University
Bachelor of Arts, Customer Service
2017 - 2020
Studied Customer Service and Passenger Handling, focusing on effective communication and operational procedures in the aviation industry.
GIGoethe Institut
Certificate, Language Studies
2015 - 2017
Achieved a Zertifikat in Deutsch, enhancing language skills for better communication in diverse environments.
NCNairobi Aviation College
Diploma, Tours and Travel Management
2014 - 2015
Completed a Computerised Diploma in Tours and Travel Management, gaining skills in travel operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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