Vincent Oruko

I’m a Customer Support Agent with proven experience in high-volume, real-time eCommerce environments, managing 100+ daily live chat interactions while maintaining 99% first response SLA, 95% CSAT, and 96% quality scores. I resolve complex order, refund, payment, and delivery issues, de-escalate customer concerns, and deliver brand-aligned communication that supports customer retention in remote, performance-driven settings.

Previously, I delivered fast, accurate customer service at KFC Kenya by handling high-volume interactions and resolving complaints efficiently, while also supporting day-to-day operations through cashier and team support. Earlier, as an Administrative Assistant at TSC Curriculum Support Office, I provided administrative and digital support, including records management and data entry, which strengthened my reliability, communication, and workflow accuracy.