Open to opportunities

alice wambua

@alicewambua

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Dedicated customer support specialist with strong problem-solving skills.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and grow within a supportive team.

I am a customer support specialist with a passion for delivering exceptional service and resolving issues efficiently. My experience spans over five years in customer care roles, where I have honed my skills in communication, empathy, and problem-solving. I thrive in challenging situations and am dedicated to ensuring customer satisfaction.

At Teleperformance Kenya Limited, I responded promptly to customer inquiries through various channels, maintaining a positive and professional attitude. My role involved not only assisting customers but also providing valuable feedback on service efficiency. Previously, at Sparkles Creative Studios, I developed solid customer relationships by addressing concerns swiftly and professionally, ensuring a high level of satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Teleperformance Kenya Limited

Jan 2022 - Apr 2024 (2 years 3 months)

Managed customer inquiries through calls, emails, and chats, providing solutions while maintaining a positive and professional attitude. Recorded interactions and coordinated with colleagues to enhance service efficiency.

Customer Service Communication Problem Solving CRM Software Team Coordination Empathy Multitasking

Customer Care Specialist

Sparkles Creative Studios

Nov 2019 - Aug 2021 (1 year 9 months)

Provided professional customer support by responding to inquiries via phone and email, ensuring customer satisfaction, and maintaining solid relationships through effective communication.

Customer Support Communication Team Coordination Customer Satisfaction Problem Solving Relationship Management

Education

Degrees, certifications, and relevant coursework

Monash University South Africa

Bachelor of Arts, Public Relations

2014 - 2019

Studied Public Relations, focusing on communication strategies, media relations, and the role of public relations in business. Developed skills in managing public perception and building relationships with stakeholders.