Laura Hacker
@laurahacker
I am a multilingual front desk professional enhancing luxury guest experiences.
NetherlandsWhat I'm looking for
I am a hospitality professional with an international background and fluency in English and Italian, complemented by working knowledge of Spanish, German and French. I build guest experiences from first contact through departure with warmth and precision.
At Rosewood Hotel Amsterdam I deliver personalized service to ultra-luxury standards, manage check-ins and check-outs, and use Opera Cloud PMS to handle reservations, payments, and guest profiles with discretion and accuracy.
Previously at Hotel Signum I coordinated reservations and operations for the hotel, Michelin-starred restaurant, bar, and spa, created personalized local itineraries, and assumed leadership responsibilities during senior staff absences. I have also managed a beach club, handled financial transactions, and translated tourism content for tailored guest experiences.
I am organized, adaptable, and focused on anticipating guest needs to enhance satisfaction and loyalty. I seek a role where I can apply my planning, reservation management, and interpersonal skills to contribute to a high-quality guest experience and grow within a hospitality team.
Experience
Work history, roles, and key accomplishments
RAFront Desk Agent
Rosewood Hotel Amsterdam
Apr 2025 - Present (4 months)
Delivered personalized ultra-luxury guest service, managing full check-in/out and reservations using Opera Cloud PMS to ensure accuracy and high guest satisfaction.
HSReceptionist/Front Desk/Concierge
Hotel Signum
May 2022 - Nov 2024 (2 years 6 months)
Managed operations and reservations for a 4* hotel and Michelin-starred restaurant, developed personalized itineraries and assumed leadership duties to enhance guest experience.
Remote Translator
NicheItaly
Sep 2019 - Jun 2021 (1 year 9 months)
Translated and proofread websites, tours, menus, and itineraries for a bespoke food and wine tourism business, ensuring accurate and fluent localized content.
Beach Club Manager
Rapanui Resort
Jun 2020 - Sep 2020 (3 months)
Oversaw daily opening/closing procedures, managed reservations and financial transactions, and produced daily reports to ensure smooth beach club operations.
Waitress
Il Mare in Cucina Bistrot
Aug 2021 - Present (4 years)
Handled dinner reservations, welcomed and seated guests, and provided efficient table service to maintain timely and high-quality dining experiences.
Education
Degrees, certifications, and relevant coursework
Marbella Design Academy
Non-degree studies, Interior Architecture and Design
2021 - 2022
Activities and societies: Developed elementary knowledge of ArchiCAD and completed practical spatial planning projects.
Completed coursework in interior architecture and design focusing on principles of design, spatial planning, and architectural 3D rendering.
ARAmerican Overseas School of Rome
High School Diploma, High School (Advanced Placement)
2007 - 2019
Activities and societies: Studied in a diverse international community with focus on cultural exchange and humanistic studies.
Earned a High School Diploma via the Advanced Placement curriculum with emphasis on humanistic subjects in an international environment.
Etjca Formazione Srl
Certificate in Sales and Marketing, Sales and Marketing
2023 -
Activities and societies: Core modules included social media advertising, content marketing, market research, and campaign strategy.
Completed an online Sales and Marketing certificate covering social media advertising, content marketing, and digital marketing tactics.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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