Federica Palomba
@federicapalomba
Operations & Guest Experience Manager delivering premium service, high-volume efficiency, and strong teams.
NetherlandsWhat I'm looking for
I’m a Professional with 8+ years of international experience in operations, client/guest experience, and team leadership across premium hospitality and corporate environments. I’ve led day-to-day operations in high-volume settings, ensuring service excellence, operational efficiency, and stakeholder satisfaction.
I coordinate cross-functional work, manage multicultural teams, and strengthen service standards through onboarding, training, performance support, KPI monitoring, and problem solving. I also bring a strong foundation in events coordination—overseeing F&B operations in luxury 5-star hotels, Relais & Châteaux properties, and private/group experiences.
Experience
Work history, roles, and key accomplishments
Led day-to-day operations in a high-volume corporate hospitality environment, ensuring service excellence, operational efficiency, and stakeholder satisfaction. Managed onboarding and training for multicultural teams and monitored KPIs with regular operational performance reporting.
Oversaw food & beverage operations across luxury 5-star hotels and Relais & Châteaux properties, managing restaurant service, in-room dining, and private events. Coordinated banquets, corporate events, and ceremonies; trained and onboarded team members while ensuring compliance with international brand standards.
Managed daily operations of an Italian fine-dining restaurant serving business and leisure guests within an international 5-star hotel. Coordinated front-of-house teams, led pre-service briefings, supervised service quality, and supported private events including corporate dinners and celebrations.
Education
Degrees, certifications, and relevant coursework
Rome Business School
Master in Food & Beverage Management, Food & Beverage Management
Completed a Master in Food & Beverage Management at Rome Business School in 2024.
Università di Cassino e del Lazio Meridionale
Bachelor Degree, Business & Economics
Earned a bachelor degree in Business & Economics at Università di Cassino e del Lazio Meridionale in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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