Jéssica Gonçalves
@jssicagonalves
I create welcoming guest and customer experiences across hotel reception, guest relations, and retail.
NetherlandsWhat I'm looking for
I've supported guests at Amsterdam Marriott Hotel, Corendon Hotels & Resorts, and Dutch Design Hotel Artemis, coordinating requests, reservations, check-ins, and check-outs.
I work closely with housekeeping, maintenance, restaurant, and reservations teams to keep operations smooth and deliver personalized guest experiences.
More recently, I supported Zara's Amsterdam store ahead of renovation, combining attentive customer service with stock organization and back-of-house operations.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Zara
Apr 2026 - Jul 2026 (3 months)
Provided attentive customer service in a fast-paced retail environment. Supported back-of-house operations by organizing stock and preparing new collections.
Coordinated with housekeeping, maintenance and restaurant teams to fulfill guest needs. Arranged special guest requests and tracked preferences to support a personalized experience.
Hotel Receptionist
Corendon Hotels & Resorts
Sep 2024 - Mar 2025 (6 months)
Managed reservations and check-ins while handling guest inquiries and requests efficiently. Collaborated with housekeeping, maintenance and reservations teams to ensure smooth operations and guest satisfaction.
Front Desk Associate
Dutch Design Hotel Artemis
Feb 2024 - Dec 2024 (10 months)
Welcomed and assisted guests at the front desk in a professional manner. Handled reservations, check-ins and check-outs using the hotel management system.
Supermarket Employee
Auchan Retail France
Sep 2022 - Mar 2023 (6 months)
Stocked and organized merchandise while supporting customer service and daily store operations. Assisted with receiving and preparing new collections and maintained an organized back-of-house area.
Education
Degrees, certifications, and relevant coursework
HAN University of Applied Sciences
Bachelor of Communication, Communication
2025 -
Pursuing a Bachelor of Communication degree, currently in progress.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
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