nonameGirl User
@nonamegirluser
Duty Manager in hospitality who has managed hotel operations, front desks, and guest experiences across Lisbon, Oxford, and Amsterdam.
NetherlandsWhat I'm looking for
Across roles at Vondel Hotels and Renaissance Amsterdam Schiphol Airport Hotel, I welcomed guests, handled reception operations, and addressed guest issues. At Vondel Hotels, I maintained guest records and processed requests.
As Duty Manager at The 8 - Downtown Suites and The Crown and Cushion Hotel, I managed check-in and check-out procedures and oversaw daily hotel operations. I’ve also supported hotel sales and reservations and handled customer inquiries at PT Comunicacoes.
Experience
Work history, roles, and key accomplishments
Guest Relations
Vondel Hotels
May 2023 - Sep 2026 (3 years 4 months)
Greeted guests and managed the reception desk efficiently. Solved guest issues and ensured high levels of satisfaction, while maintaining accurate guest records and processing requests.
Front office Supervisor
Renaissance Amsterdam Schiphol Airport Hotel
Oct 2022 - Mar 2023 (5 months)
Facilitated seamless guest arrivals and departures. Provided information on hotel amenities and local attractions, processed payments, and managed guest accounts.
Duty Manager
The 8 - Downtown Suites
Apr 2017 - Jul 2022 (5 years 3 months)
Welcomed guests and managed all check-in and check-out procedures. Handled phone calls, emails, and in-person inquiries promptly, and maintained the reception area ensuring a professional appearance.
Sales and Reservations Department
Hotel Duas Nacoes
Apr 2016 - Mar 2017 (11 months)
Administered office tasks including filing and correspondence. Supported sales efforts by managing client communications and facilitated reservation processes and confirmed bookings.
Duty Manager
The Crown and Cushion Hotel
Mar 2015 - Mar 2016 (1 year)
Oversaw daily hotel operations and managed staff shifts. Ensured guest satisfaction by addressing operational issues and supervised front desk, housekeeping, and food & beverage departments.
Sales and Reservations Department
Hotel Pestana Palace
Jul 2014 - Feb 2015 (7 months)
Processed booking requests and managed reservation systems. Promoted hotel services and packages to potential clients and handled inquiries regarding availability and pricing.
Customer Service
PT Comunicacoes
Jan 2007 - Apr 2011 (4 years 3 months)
Handled customer inquiries and resolved issues efficiently. Provided support and information to clients regarding services and managed customer accounts and updated records accurately.
Education
Degrees, certifications, and relevant coursework
ESTHE
CET, Reception and Accommodation
2010 - 2012
Completed a CET in Reception and Accommodation from September 2010 to June 2012.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
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