Maria Veloso
@mariaveloso
Customer support and hospitality specialist with 25 years’ experience delivering empathetic, organized service.
NetherlandsWhat I'm looking for
I am a Customer Support & Hospitality Specialist with 25 years of experience working directly with clients in hotels, restaurants, reception, administration and sales. I bring a strong sense of responsibility, confidentiality and clear communication to every role.
Throughout my career I have managed daily operations, guest communication, scheduling and problem resolution, supporting staff training and workflow organization to improve client satisfaction. I have hands-on experience in fast-paced service roles such as Chef de Partie, Bar Manager and event staff.
I have freelanced across hotels, events and private clients, developing flexibility, multitasking and client-contact skills. I am comfortable with administration, data handling and Microsoft Windows & Office tools.
I seek a remote customer support role where I can apply my problem-solving, empathy and service mindset to help customers and contribute to a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Fletcher Hotels
Sep 2022 - Jul 2025 (2 years 10 months)
Managed daily hotel operations, guest communication, scheduling and problem resolution, improving guest satisfaction and supporting staff training and workflow organization.
Chef de Partie
Guesthouse Hotel
Sep 2021 - Aug 2022 (11 months)
Worked in a fast-paced kitchen ensuring timing and quality standards, collaborating with teams to deliver consistent service.
Freelance Hospitality Worker
Self Employed
Sep 2011 - Sep 2021 (10 years)
Provided hospitality, cleaning and administrative services across hotels, events and private clients, demonstrating flexibility and strong customer-contact skills.
Bartender / Event Promoter
Various
Jan 2007 - Jan 2011 (4 years)
Managed bar service, bookings and event promotion, delivering customer service and supporting event operations.
Radio Broadcaster
Radio Voz do Douro
Jan 2004 - Jan 2007 (3 years)
Voiced and recorded commercials and handled sales, communication and administrative tasks for the station.
Bar Manager / Cook
Bar/Restaurant Caos
Jan 2001 - Jan 2004 (3 years)
Managed service, customer interaction, stock control, schedules and problem-solving to maintain operations and service quality.
Education
Degrees, certifications, and relevant coursework
Professional School Alto Douro
Diploma, Sociocultural Animation
2004 - 2007
Completed a Sociocultural Animation program focused on community and cultural activities and engagement.
Professional School Alternância
Vocational Certificate, Culinary Arts
2001 - 2004
Completed vocational training in Cook/Baker with practical skills in food preparation and baking.
Professional School Alternância
Vocational Certificate, Hospitality
1999 - 2001
Completed vocational training as a Server/Bartender with hands-on experience in foodservice and customer service.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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