Vasia Bika
@vasiabika
Hospitality professional specializing in front office, guest relations, and team leadership.
NetherlandsWhat I'm looking for
I am a dedicated hospitality professional with over five years' experience in hotels, focused on front office operations and guest relations. I consistently deliver exceptional guest experiences while managing teams and overseeing efficient front desk performance.
My background includes roles from F&B assistant and waitress to guest relations & concierge agent and front office supervisor at respected hotel brands, where I developed strong problem-solving, communication, and organizational skills. I also bring creativity in digital marketing and event planning to enhance brand presence and guest engagement.
I pride myself on attention to detail, accountability, and multitasking under pressure, and I hold a BA in Hospitality & Tourism Management with First Class Honours. I am motivated to contribute to guest-centered teams that value service excellence and growth.
Experience
Work history, roles, and key accomplishments
Front Office Associate
The College Hotel, Autograph Collection
Jan 2025 - Present (1 year 5 months)
Assists front desk operations and guest check-in/out processes, contributing to service delivery and guest satisfaction at The College Hotel.
Front Office Supervisor
Contessina Collection
Apr 2024 - Oct 2024 (6 months)
Supervised front office operations and guest relations across Contessina Collection properties, improving guest service consistency and coordinating concierge teams during peak seasons.
Guest Relations & Concierge Agent
Contessina Collection
Apr 2023 - Oct 2023 (6 months)
Managed guest relations and concierge services, resolving guest issues promptly and enhancing guest satisfaction through personalized service.
Guest Relations & Concierge Agent
Contessina Collection
Apr 2022 - Oct 2022 (6 months)
Provided guest relations and concierge support while maintaining high service standards and coordinating with operational teams.
F&B Assistant Waitress
Restaurant “Το Πετρίνο”
Jun 2021 - Oct 2021 (4 months)
Delivered food and beverage service, upheld service standards, and supported team operations to ensure timely guest service during service shifts.
Intern, F&B Department
Athenaeum Intercontinental Athens Hotel
Jun 2019 - Sep 2019 (3 months)
Completed an F&B internship supporting restaurant operations and learning service protocols within a large hotel environment.
Education
Degrees, certifications, and relevant coursework
Panteion University
Social Anthropology
2018 -
Enrolled in Social Anthropology studies at Panteion University.
BCA - Business College of Athens / Plymouth University
Bachelor of Arts, Hospitality & Tourism Management
2018 - 2021
Grade: First Class Honours
Completed a BA in Hospitality & Tourism Management with First Class Honours focusing on hospitality operations and guest services.
Secondary School, Doliana, Ioannina
High School Diploma, Secondary Education
Grade: 19.9/20
Obtained High School Diploma with a grade of 19.9/20.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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