Open to opportunities

Laura Gomez

@lauragomez1

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Customer Success Specialist focused on calm, high-quality support and workflow improvements.

Colombia

Message

What I'm looking for

I’m looking for a remote customer success role where I can support U.S.-based clients via chat/email, improve workflows, and collaborate cross-functionally—using my visual communication strengths to elevate the customer experience.

Remote professional with experience supporting U.S.-based companies in customer service, operations, and visual communication. I’m skilled in client communication, problem-solving, and cross-functional collaboration, and I’m known for delivering high-quality customer experiences in fast-paced environments.

As a Customer Service Specialist (Remote) at Luhos LLC (Jan 2026 – Present), I manage customer inquiries via chat and email, resolve issues while maintaining high satisfaction, and support customers efficiently with a calm, organized approach.

Previously, I worked in high-volume customer support at Concentrix – CashApp (Nov 2025 – Jan 2026), handling organization and time needs while maintaining professionalism and empathy. I also provided customer support for U.S.-based clients at Support Intouch CX – Lancôme (Oct 2023 – Jan 2024), resolving inquiries via chat and email and partnering with others to keep service smooth.

Alongside customer support, I’ve delivered visual and communication impact as a Social Media & Graphic Designer (Remote) at OSI Staffing – EZ Hiring (Mar 2024 – Dec 2025). I designed social media assets and internal marketing materials, supported branding and visual communication strategies, and ensured consistency across marketing communications—using tools like Adobe Illustrator, Photoshop, InDesign, Canva, Figma, and CapCut.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Luhos LLC

Jan 2026 - Present (3 months)

Provided client support for U.S.-based customers by handling inquiries via chat and email and resolving issues while maintaining high satisfaction. Worked remotely with a focus on calm, efficient service.

Customer Support Client Communication Chat Support Email Support Problem Solving Customer Satisfaction Remote Work Time Management

Current

English to Spanish Translator

Current

Freelance

Jan 2023 - Present (3 years 3 months)

Translated structured educational content from English to Spanish, maintaining tone accuracy and clarity across documents. Ensured consistent formatting and readability using design and layout tools.

Translation (English To Spanish)Content Localization Document Formatting adobe indesign Adobe Photoshop Adobe Illustrator Canva Capcut

Customer Support Specialist

Concentrix

Nov 2025 - Jan 2026 (2 months)

Handled high-volume customer support for CashApp, managing inquiries via chat and email with professionalism and empathy. Maintained documentation and supported operational organization to keep workflows running smoothly.

Customer Support High Volume Management Chat Support Email Support Documentation Process Adherence Customer Empathy

Customer Success & Design

OSI Staffing

Mar 2024 - Dec 2025 (1 year 9 months)

Supported EZ Hiring through customer success operations and remote visual communication, producing social media assets and internal marketing materials. Ensured consistent branding across marketing communications and coordinated with marketing and operations teams.

& Customer Success visual communication Social Media Design Google Workspace Slack Remote Collaboration

Customer Support Associate

Intouch CX

Oct 2023 - Jan 2024 (3 months)

Provided customer support for U.S.-based clients associated with Lancôme, resolving inquiries via chat and email. Collaborated with teammates to deliver consistent, customer-focused responses.

Customer Support client support Chat Support Email Support Cross Functional Collaboration