At Concentrix, I manage and resolve 60–100 customer chat and email tickets each day while maintaining a 100% QA score and strong client satisfaction results. I use Intercom, Slack, and internal admin tools to review accounts, process requests, and document case resolutions.
At Propio Language Services, I deliver English-Spanish interpretation across healthcare, customer service, social services, and financial settings, with client satisfaction scores from 4.9/5.0 to 5.0/5.0. My experience also includes medical interpretation at Teleperformance and administrative, recruitment, and marketing support at BYB SAS, including records management and interview scheduling.
