LaTonya Rivers

I've supported customers for Williams Sonoma, Cencora, and Prime Therapeutics through remote phone, email, order-processing, pharmacy, and benefits-support channels.

At Cencora, I handled program inquiries, support-program determinations, pharmacy triage, wholesale orders, prior authorizations, claim denials, and documentation follow-up while meeting quality standards. At Prime Therapeutics, I assisted members, pharmacies, and doctors' offices with medicine access, order processing, and account benefit inquiries.

I've also provided high-volume retail support at Sykes and Cognizant, resolving back-to-back calls, maintaining accurate customer instructions, relaying information, and completing administrative work with empathy and professionalism.

My earlier work includes inventory, reporting, bookkeeping, scheduling, reception, tax preparation, and early childhood education. I'm seeking a permanent role with a career ladder, increased knowledge, and advancement opportunities.