Open to opportunities

daphne joseph

@daphnejoseph

Customer service professional experienced in high-volume calls, healthcare support, and retail operations—reliable under pressure.

United States

Message

What I'm looking for

I’m looking for an overnight or evening role where I can deliver dependable customer support—handling high-volume calls, resolving issues fast, and keeping accurate documentation. I’m also open to dispatcher or administrative work in a fast-paced team.

I’m a reliable customer service professional with experience across call center operations, healthcare support, retail, and hospitality. I handle high volumes of phone interactions, multitask confidently, and solve problems while staying professional under pressure.

From providing customer support at The Home Depot to assisting clients as a caregiver and managing patient-related tasks as a Pharmacy Technician, I’ve built strong documentation habits, accuracy, and confidentiality. I’m seeking overnight or evening customer service, dispatcher, or administrative opportunities where I can keep service moving smoothly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

The Home Depot

Jun 2025 - Present (10 months)

Provided fast-paced retail customer support by handling high-volume phone and in-person requests. Assisted with product selection and order processing while following company procedures and resolving inquiries efficiently.

Customer Service Order Processing Product Selection Policy Compliance Multitasking

Caregiver

Home Helpers

Apr 2024 - Apr 2025 (1 year)

Assisted clients with daily living activities, medication reminders, and companionship. Maintained documentation and communicated updates to families and supervisors with patience, empathy, and reliability.

Caregiving Documentation Communication Client Companionship Empathy Reliability

Pharmacy Technician

CVS Health

Nov 2022 - Apr 2024 (1 year 5 months)

Processed prescriptions and coordinated with pharmacists to ensure accuracy. Assisted customers with insurance questions and medication information while managing confidential patient records and transactions.

Insurance Support Confidentiality Transaction Processing Customer Service

Phone Representative

Verizon

Jul 2022 - Sep 2022 (2 months)

Answered inbound calls in a high-volume call center and supported customers with account setup, billing explanations, and payments. Resolved issues efficiently while maintaining positive customer interactions.

Call Center Support Payment Processing Multitasking

Host / Waitlist

The Cheesecake Factory

Apr 2022 - Jun 2022 (2 months)

Welcomed guests and managed waitlists in a busy front-of-house environment. Provided customer service and coordinated with the team to support smooth dining-room operations.

Hospitality Customer Service Team Coordination Busy Environment Service Communication

Sales Associate

buy buy BABY

Oct 2021 - Feb 2022 (4 months)

Assisted customers with purchases and product selection while maintaining store presentation. Processed transactions and supported sales using POS systems.

Retail Sales Customer Support Product Selection POS systems Transaction Processing Cash Handling

Certified Nursing Assistant

The Bristol Assisted Living

Feb 2021 - Apr 2021 (2 months)

Assisted residents with personal care and daily activities. Monitored vital signs, documented care, and supported patient comfort with reliability and attention to detail.

Vital sign monitoring Documentation Patient Support Empathy Reliability

Sales Associate

Pier 1 Imports

Dec 2019 - Mar 2020 (3 months)

Provided customer assistance, processed transactions, and supported store operations. Maintained merchandise displays and store organization while delivering reliable service.

Retail Sales Customer Support Transaction Processing POS systems Cash Handling Teamwork