Tina Meas
@tinameas
I am a customer-focused service professional with 10+ years' experience.
What I'm looking for
I am a customer-focused professional with over 10 years of experience delivering attentive, accurate support in retail, pharmacy and education settings. I excel at clear communication, patience, and resolving billing and customer complaints efficiently.
As a pharmacy technician I managed prescription filling, transcribing, inventory control and insurance billing with a strong adherence to patient confidentiality and HIPAA standards. As a substitute teacher and customer service representative I executed lesson plans, maintained classroom order, handled inquiries, and documented interactions to improve processes.
I am motivated to transition into a remote customer service role where I can provide world-class support, apply my administrative and technical skills, and contribute reliability, compassion and integrity to a collaborative team.
Experience
Work history, roles, and key accomplishments
Substitute Teacher
Beaumont ISD
Jan 2015 - Present (10 years 8 months)
Executed curriculum plans across Pre-K to high school classrooms, facilitated student learning of scheduled lessons, and maintained classroom order to ensure lesson objectives were met.
Pharmacy Tech
Prescription Mart
Jan 2012 - Jan 2013 (1 year)
Assisted the pharmacist by filling prescriptions and transcribing physician orders into inventory systems, ensuring accurate dispensing and maintaining patient confidentiality.
Pharmacy Tech
Walmart
Jan 2010 - Jan 2011 (1 year)
Supported daily pharmacy operations including prescription data entry, inventory management, and insurance entry while assisting pharmacists to ensure timely and accurate patient service.
Pharmacy Tech
Walgreens
Jan 2009 - Jan 2010 (1 year)
Answered calls, coordinated medication refills with doctor's offices, and managed pharmacy workstations to support timely and accurate prescription fulfillment.
Customer Service Rep
Home Depot
Jan 2005 - Jan 2008 (3 years)
Resolved customer complaints, maintained accurate documentation of inquiries to improve processes, and conducted research using company systems to retain customers via professional phone interactions.
Education
Degrees, certifications, and relevant coursework
Lamar University
General Studies
2004 - 2007
Completed general studies coursework at Lamar University from August 2004 to December 2007 (77 hours pending).
West Brook High School
High School Diploma
High School Diploma awarded by West Brook High School in Beaumont, Texas in 2004.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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