Open to opportunities

Marizol Delgado

@marizoldelgado

Customer service and administrative professional skilled in high-volume support, order management, and pharmacy/financial services.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can support customers, manage orders and schedules accurately, and use tools like Excel, QuickBooks, and Zendesk. I want a team that values professionalism, efficiency, and continuous improvement.

I’m a customer service and administrative professional with experience supporting high call volume environments while staying detail-oriented and professional. From remote customer service work to on-site support, I’ve assisted customers with pharmacy, benefits health insurance, and financial services—handling inquiries, resolving concerns, and maintaining a healthy work environment.

I also bring strong operations support skills: scheduling and appointment coordination, order entry and updates, pricing list maintenance using Excel, and customer relationship management to improve loyalty and retention. I’m proficient with Microsoft Office, Microsoft Excel, QuickBooks, and Zendesk, and I’m bilingual in English and Spanish (some Arabic) with CPR certification.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global Services

Aug 2023 - Jan 2025 (1 year 5 months)

Assisted customers by processing transactions and resolving high-volume inquiries while maintaining professionalism. Supported pharmacy, benefits, health insurance, and financial services using Zendesk and Microsoft Office.

Customer Service Transaction Processing Zendesk Microsoft Office Health Insurance Financial Services Support Time Management

Administrative Assistant

Coating For Industry

May 2022 - Jul 2023 (1 year 2 months)

Managed schedules by coordinating appointments and serving as a primary contact for customers. Handled phone calls, emails, orders, changes, and customer complaints to ensure efficient resolutions.

Scheduling Scheduling coordination Order Taking Complaint Resolution Time Management

Customer Support Specialist

QualityLab Accessories

Jun 2020 - May 2022 (1 year 11 months)

Accurately entered and managed customer orders and communicated order updates to the international sales account manager. Built and maintained customer relationships, maintained update price lists in Excel, and used Microsoft Office and QuickBooks to support operations.

Order Management Order Entry Customer Relationship Management Excel (Price Lists)Quickbooks Order Update Communication International Sales Microsoft Office