Nana Ackon
@nanaackon
Dedicated Customer Care Representative
What I'm looking for
As a seasoned Customer Care Representative, I possess a strong background in delivering high-quality customer service and support. With a proven track record of managing customer inquiries efficiently, I maintain a positive, solutions-oriented approach in high-pressure situations. My expertise includes active listening, problem-solving, and clear communication to ensure customer satisfaction.
Throughout my career, I have developed a unique blend of skills, including proficiency in customer service software and CRM tools, as well as knowledge of digital and affiliate marketing. My experience in fast-paced environments has taught me the importance of time management, multitasking, and effective communication.
In addition to my customer service experience, I have also worked as a Digital Marketing Specialist, where I managed customer relationships and enhanced engagement through social media channels. I developed content to address customer questions, promoted products, and provided after-sales support, guiding customers through product features and usage.
Experience
Work history, roles, and key accomplishments
Customer Service
Concentrix
Jan 2023 - Present (2 years 5 months)
Assisted customers with inquiries and resolved complaints through phone, email, and chat.
Digital Marketing
Digistore24
Jan 2023 - Present (2 years 5 months)
Managed customer relationships and enhanced engagement through social media channels.
Content Creator
YouTube
Jan 2020 - Jan 2023 (3 years)
Created content for YouTube channel.
Online English Tutor
Native Camp
Jan 2019 - Jan 2023 (4 years)
Taught English to students online.
Education
Degrees, certifications, and relevant coursework
Topman Multimedia Institute
Executive Certificate, Cinematography / Video Editing
2019 - 2020
Studied Cinematography and Video Editing
The West African Examinations Council
Certificate, General Agriculture
2000 - 2013
Studied General Agriculture
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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