NA
Open to opportunities

Nana Ackon

@nanaackon

Dedicated Customer Care Representative

Ghana

What I'm looking for

Seeking a challenging role in customer service or digital marketing

As a seasoned Customer Care Representative, I possess a strong background in delivering high-quality customer service and support. With a proven track record of managing customer inquiries efficiently, I maintain a positive, solutions-oriented approach in high-pressure situations. My expertise includes active listening, problem-solving, and clear communication to ensure customer satisfaction.

Throughout my career, I have developed a unique blend of skills, including proficiency in customer service software and CRM tools, as well as knowledge of digital and affiliate marketing. My experience in fast-paced environments has taught me the importance of time management, multitasking, and effective communication.

In addition to my customer service experience, I have also worked as a Digital Marketing Specialist, where I managed customer relationships and enhanced engagement through social media channels. I developed content to address customer questions, promoted products, and provided after-sales support, guiding customers through product features and usage.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TI

Topman Multimedia Institute

Executive Certificate, Cinematography / Video Editing

2019 - 2020

Studied Cinematography and Video Editing

TC

The West African Examinations Council

Certificate, General Agriculture

2000 - 2013

Studied General Agriculture

Tech stack

Software and tools used professionally

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Nana Ackon - Customer Service - Concentrix | Himalayas