Yetunde Makanjuola
@yetundemakanjuola
Customer service representative at Airtel Nigeria who handled customer inquiries, billing issues, and product orders.
NigeriaWhat I'm looking for
At Airtel Nigeria, I answered customer calls, followed up on unresolved inquiries, and researched billing issues and misapplied payments. I also introduced new packages to customers by phone and documented call trends.
At Okash Fintech (Opera Group of Company), I reviewed debtor lists, contacted customers about overdue payments, and negotiated suitable payment plans. My experience also includes telesales at Olist Nigeria Ltd and sales and customer care at Demus Mayor limited(Partnership with Globalcom) Ikeja Lagos.
Experience
Work history, roles, and key accomplishments
Telesales
Olist Nigeria Ltd
Jan 2019 - Dec 2019 (11 months)
Attended to customer needs, ensured good delivery of services, and met given targets. Responded to customer phone calls and emails, and provided solutions to customer complaints.
Customer Service Representative (Call Center) Outbound Executive
Airtel Nigeria
Jan 2018 - Dec 2019 (1 year 11 months)
Answered phone calls, responded to high-value customer requests, and followed up on inquiries. Upsold products and services, resolved customer issues, and completed call logs and reports.
Sales Representative / Customer Care
Demus Mayor Limited (Partnership with Globacom)
Jan 2014 - Dec 2018 (4 years 11 months)
Compiled daily sales activities, marketed and sold company products, and provided technical and sales support. Handled customer enquiries, made bulk orders for recharge cards, and followed up on customer payments.
Front Desk Officer
Downtown Royal Hotel and Suites
Jan 2011 - Dec 2013 (2 years 11 months)
Attended to all customers, made bookings and reservations, and received and made calls. Directed calls to various departments and resolved customer requests.
Industrial Training (IT)
Railway Station, Ebute Meta, Yaba, Lagos
Jan 2010 - Dec 2011 (1 year 11 months)
Maintained network infrastructure and diagnosed network problems. Typed all documents moving in and out of the organization and performed other assigned duties.
Collection Officer/Telesales
Okash Fintech (Opera Group of Company)
Jan 2020 - Present (6 years 9 months)
Reviewed company debtor lists, contacted debtors to inform them of overdue payments, and negotiated suitable payment plans. Maintained debtor payment records and advised debtors on payment options.
Education
Degrees, certifications, and relevant coursework
Lagos State University
B.Sc, Computer Science
2007 - 2011
B.Sc in Computer Science from Lagos State University, Ojo Campus, from 2007 to 2011.
Christ Miracle College
Senior Secondary School Leaving Certificate, General Studies
1995 - 2001
Senior Secondary School Leaving Certificate from Christ Miracle College, Ondo State, from 1995 to 2001.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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