Open to opportunities

Blessing Jacob

@blessingjacob

Message

Dedicated customer service representative with strong communication skills.

Nigeria

Message

What I'm looking for

I seek a role in a supportive environment that fosters growth and teamwork.

I am a passionate and dedicated professional with a BSc in Mass Communication from Benue State University. My career has been shaped by a commitment to providing exceptional customer service and support across various industries, including real estate, banking, and education. I thrive in fast-paced environments and have honed my skills in managing client relationships, resolving issues, and ensuring customer satisfaction.

Throughout my career, I have taken on roles that require a blend of analytical thinking and interpersonal skills. As a Senior Customer Service Representative at Target Shelters, I successfully guided clients through their real estate journeys, building rapport and trust. My experience as a Collection Specialist at Fairmoney Microfinance Bank further enhanced my ability to communicate effectively and negotiate solutions, ensuring a positive outcome for both the company and its clients.

I am eager to leverage my skills and experience in a dynamic organization that values creativity and teamwork. I am committed to contributing positively to my work environment and continuously seeking opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Loan Officer

Entourage Integrated Trust Limited

Mar 2022 - Apr 2022 (1 month)

Managed customer accounts, verified documents, and assessed goods for loan applications. Responsible for marketing and loan disbursement.

Account Management Marketing Customer Service

Loan Recovering Agent

Finnew Fintech Limited

Feb 2022 - Mar 2022 (1 month)

Tracked outstanding debts and contacted debtors to negotiate payment plans. Updated account statuses and ensured compliance with legal requirements when necessary.

Debt Collection Customer Service Negotiation Compliance Account Management

Collection Specialist

Fairmoney Microfinance Bank

Jan 2022 - Feb 2022 (1 month)

Served as a loan recovery agent and customer care representative, utilizing various CRM tools to manage overdue accounts and negotiate payment plans while maintaining accurate records of customer interactions.

Customer Care CRM Software Negotiation Account Management

Senior Customer Service Rep

Target Shelters

Jan 2021 - Jan 2022 (1 year)

Managed customer inquiries and built rapport with potential clients in the real estate sector. Scheduled appointments and maintained accurate records of client interactions while collaborating with agents to ensure a seamless experience.

Customer Service Real Estate Scheduling Team Collaboration

Customer Service Rep

Gratis Brakey

Feb 2021 - Mar 2021 (1 month)

Recorded daily activities and managed incoming and outgoing items to ensure smooth production processes. Maintained sales records and communicated effectively with the team.

Records Management Communication Sales Management Team Coordination Production

Customer Service Officer

Dry Clinic Laundry

Jan 2021 - Feb 2021 (1 month)

Handled incoming calls, generated sales leads, and resolved customer complaints. Ensured excellent customer service through effective communication and order processing.

Customer Service Sales Communication Order Processing

Sales Representative

All-in Furniture and Interior

Jan 2020 - Jan 2021 (1 year)

Managed sales transactions, utilized accounting software, and maintained records of daily sales. Provided excellent customer service in a showroom environment.

Sales Management Accounting Customer Service

Marketing/Retail Sales Executive

Alliance Insurance

Jan 2018 - Feb 2018 (1 month)

Executed marketing campaigns across various channels and developed promotional activities to enhance brand visibility and customer engagement.

Marketing Campaigns Brand Customer Engagement Strategy Development Data Analysis

Admin Assistant

Combatech Concept Service Nig Ltd.

Jan 2018 - Feb 2018 (1 month)

Assisted customer service representatives and management in achieving performance goals while maintaining client relationships and handling correspondence.

Administrative Support Customer Service Performance Management Communication Relationship Building

Sectional Head Customer Care

Southern Fried Chicken

Jan 2014 - Feb 2014 (1 month)

Managed customer care operations, balanced cash transactions, and ensured compliance with organizational standards for service delivery.

Customer Care Compliance Team Leadership Service Delivery

Teacher

Royal Spring Nursery and Primary School

Jan 2009 - Jan 2009 (0 months)

Taught English to nursery and primary pupils, fostering a positive learning environment and supporting student development.

Teaching Curriculum Development Communication Classroom Management

Attendant

Allied Surgery Hospital

Jan 2009 - Jan 2009 (0 months)

Assisted in sterilizing instruments and transporting patients, while supporting surgical teams during operations.

Patient Care Sterilization Communication Teams

Education

Degrees, certifications, and relevant coursework

Gudu Secondary School

Diploma, Mass Communication

2012 - 2012

Achieved a Diploma in Mass Communication, enhancing skills in media production and communication strategies.

Gudu Secondary School

West African Examinations Certificate, General Studies

2007 - 2007

Completed secondary education with a focus on general studies, preparing for higher education and vocational training.

Benue State University

Bachelor of Science, Mass Communication

2017 -

Completed a Bachelor of Science in Mass Communication, focusing on media studies, communication theory, and practical skills in journalism and broadcasting.