Open to opportunities

Larry Dyer III

@larrydyeriii

Message

Dedicated client service specialist with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Client Service Specialist with over six years of experience in providing high-quality customer support. My journey began at RR Donnelley & Sons, where I honed my skills as a primary Finance agent, responding to customer inquiries through various channels. I take pride in analyzing customer account transactions to ensure that billing, payments, and refunds are handled accurately and efficiently.

Throughout my career, I have acted as a liaison between departments to resolve ongoing customer issues, demonstrating my ability to collaborate with cross-functional teams. My attention to detail and commitment to customer satisfaction have allowed me to support the overall direction of the Customer Support group effectively. I am always eager to assist in special projects and contribute to the team's success.

Experience

Work history, roles, and key accomplishments

Client Service Specialist

RR Donnelley & Sons

Dec 2016 - Jun 2023 (6 years 6 months)

Provided high-quality customer support as a primary Finance agent, resolving inquiries via multiple channels. Analyzed customer account transactions to ensure compliance and acted as a liaison between departments to resolve ongoing issues. Supported overall customer support direction to maintain accounts receivable and implement proactive account maintenance.

Customer Support Financial Analysis Dispute Resolution Account Management Microsoft Office Suite Salesforce

Sales Agent/Customer Service

Group O

Sep 2015 - Dec 2015 (3 months)

Managed a high volume of inbound calls daily, providing exceptional customer service and promptly resolving disputes. Evaluated customer eligibility for upgrades and successfully addressed licensing issues, offering knowledgeable advice on requirements.

Customer Service Dispute Resolution Sales Licensing Customer Satisfaction

Customer Service Representative I

Copart Inc

Sep 2014 - Dec 2014 (3 months)

Handled a significant volume of incoming calls daily, demonstrating exceptional customer service skills. Efficiently resolved customer disputes and evaluated eligibility for upgrades, enhancing customer satisfaction. Promptly addressed licensing issues and provided necessary guidance.

Customer Service Dispute Resolution Customer Satisfaction Licensing Problem Solving Communication