Jessika Warren
@jessikawarren
Skilled customer service specialist focused on client satisfaction.
United StatesWhat I'm looking for
As a dedicated customer service specialist, I excel in delivering seamless remote support through effective communication and quick problem-solving. With over a decade of experience in various customer-facing roles, I have honed my ability to create positive experiences and build strong relationships with clients. My focus on client satisfaction drives me to go above and beyond in every interaction, ensuring that customer needs are met with efficiency and empathy.
Throughout my career, I have successfully managed customer accounts, processed orders, and resolved inquiries across multiple platforms, including phone, email, and live chat. My experience at Safelite Auto Glass and Brand Direct Health has equipped me with the skills to analyze customer feedback, identify trends, and suggest improvements that enhance service quality. I thrive in collaborative environments, working closely with cross-functional teams to ensure timely issue resolution and exceptional client experiences.
Experience
Work history, roles, and key accomplishments
Client Service Specialist
Safelite Auto Glass
Sep 2020 - Mar 2025 (4 years 6 months)
Provided exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction. Collaborated with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution.
Customer Support Specialist
Brand Direct Health
Jan 2017 - Jul 2020 (3 years 6 months)
Monitored and prioritized customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment. Maintained detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity.
Customer Service Representative
PFS WEB
Feb 2012 - Dec 2016 (4 years 10 months)
Collaborated with remote teams across different departments to address customer needs, share feedback, and improve service processes. Handled customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Skyline High School
Diploma, General Studies
2004 - 2008
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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