@alijahhurley
Customer Support Specialist at eBay who resolved complex cases across email, chat, and phone.
United StatesAt eBay, I handled high-volume customer support across email, chat, and phone, and investigated complex cases involving returns.
I also responded to customer inquiries at Honda Financial Services, assisting with billing, payments, and account inquiries while handling sensitive situations professionally.
At Carmax, I managed high-priority customer accounts and sensitive financial conversations, de-escalating challenging situations and maintaining detailed records for follow-up.
Work history, roles, and key accomplishments
Managed high-volume customer support across email, chat, and phone, maintaining fast response times and high resolution rates. Handled escalated customer situations and investigated complex cases involving returns.
Honda Financial Services
Responded to a high volume of customer inquiries, ensuring clear and accurate communication. Assisted customers with billing, payments, and account management while maintaining professionalism in sensitive situations.
Managed high-priority customer accounts, handling sensitive financial conversations with professionalism. De-escalated challenging situations and prioritized accounts based on urgency and risk level.
Degrees, certifications, and relevant coursework
Associate's Degree; Bachelor of Arts, Graphic Design; Mass Communications
Pursued an Associate's degree in Graphic Design and a Bachelor of Arts in Mass Communications.
Software and tools used professionally
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