Open to opportunities

Tyler Worsham

@tylerworsham

Message

Client-Facing Specialist with 10+ years driving customer retention and account success.

United States

Message

What I'm looking for

I’m looking to leverage my client-facing background in a client success or account management role—driving retention, resolving complex issues, and supporting revenue through strong relationships, clear communication, and cross-functional teamwork.

I’m a client-facing professional with 10+ years of experience across customer service, sales, and operations. I build strong relationships, resolve complex issues quickly, and keep communication clear to drive customer satisfaction and retention.

In my roles, I manage client interactions, support revenue goals, and coordinate across teams to ensure seamless service delivery. I’ve also trained and supervised team members, handled high-pressure situations, and guided clients through key policy and coverage details—always focused on trust, outcomes, and long-term partnership.

Experience

Work history, roles, and key accomplishments

Current

Emergency Medical Technician

Current

Superior

Sep 2022 - Present (3 years 9 months)

Managed high-pressure patient and family interactions by communicating clearly and building trust. Assessed needs quickly, delivered timely solutions, and coordinated with cross-functional teams to ensure seamless service delivery.

Patient Communication Crisis Reassurance Service Delivery Cross Functional Collaboration Problem Solving High Pressure Communication

Assistant Manager

IHOP

Feb 2021 - Aug 2022 (1 year 6 months)

Oversaw daily operations to ensure a high-quality customer experience across all interactions. Resolved complex customer concerns, trained and supervised team members, and supported financial and operational goals through daily reporting and coordination.

Operations Management Customer Experience Training And Supervision Customer Satisfaction Reporting Cross Functional Collaboration

Customer Service Representative

New York Life

Apr 2019 - Jan 2021 (1 year 9 months)

Managed client accounts and resolved billing and policy inquiries to improve client satisfaction and retention. Guided clients through coverage details and collaborated with internal teams to ensure accurate and timely issue resolution.

Account Management Client Relationship Management Customer Retention Problem Solving Salesforce Data Analysis Cross Functional Collaboration

Sales Representative

Kirby Vacuum

Feb 2020 - Nov 2020 (9 months)

Generated new business through direct outreach and consistently met sales targets. Managed the full sales cycle, handled objections, and adapted communication strategies to improve conversion rates.

Sales Prospecting Lead Conversion Sales Cycle Objection Handling Sales Strategy Conflict Resolution Client Account Support