Kyra Crawford

Processed payments according to a defined schedule and managed the customer journey from order to payment, driving smoother revenue processes. Identified root causes for problems or discrepancies and provided feedback to Management regarding systems improvements.

Ensured a top-notch client experience through the on-time delivery of indirect material. Supported purchasing managers, client requestors, and suppliers to gather and provide information regarding specific POs and product availability.

Managed and resolved escalated customer issues, serving as the first point of contact for client inquiries and achieving a 98% customer satisfaction score. Processed vendor invoices, expense reports, and check requests, matching invoices with purchase orders and receiving documents.

Handled daily communication with up to 60 clients regarding billing, technical support, and onboarding. Reviewed and set up new leasing contracts in the system, ensuring accurate contract reviews and timely client invoices.

Completed high school education, earning a diploma from Gar-Field High School.

Pursued a Bachelor's degree in Media Communications, gaining comprehensive knowledge in various media forms and communication strategies.

Obtained a Media Communications Certificate from Full Sail University, enhancing specialized skills in the field.