Open to opportunities

Kyra Crawford

@kyracrawford1

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Goal-oriented professional with expertise in client care and accounts payable.

United States

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What I'm looking for

I am seeking a challenging role in a progressive organization that values client relationships and offers opportunities for professional growth.

I am an enthusiastic and goal-oriented professional with a strong background in client care and accounts payable. My experience spans several years, during which I have honed my skills in managing complex inquiries, resolving issues efficiently, and building lasting relationships with clients. I pride myself on my ability to multitask in fast-paced environments while maintaining a high standard of service.

Throughout my career, I have consistently achieved organizational objectives and improved productivity. I have a proven track record of ensuring timely vendor payments, managing customer journeys from order to payment, and driving smoother revenue processes. My dedication to service and professionalism has earned me a reputation for excellence, as evidenced by my 98% customer satisfaction score in previous roles.

Experience

Work history, roles, and key accomplishments

Accounts Payable Specialist

SDI

Apr 2022 - Present (3 years 5 months)

Processed payments according to a defined schedule and managed the customer journey from order to payment, driving smoother revenue processes. Identified root causes for problems or discrepancies and provided feedback to Management regarding systems improvements.

Payment Processing Accounts Payable Vendor Management Microsoft Excel

Client Care Specialist

SDI

Apr 2021 - Present (4 years 5 months)

Ensured a top-notch client experience through the on-time delivery of indirect material. Supported purchasing managers, client requestors, and suppliers to gather and provide information regarding specific POs and product availability.

Procurement Supply Chain Management Client Communication Data Analysis

Accounts Payable/Accounts Receivable Lead

CRH

Jul 2018 - Present (7 years 2 months)

Managed and resolved escalated customer issues, serving as the first point of contact for client inquiries and achieving a 98% customer satisfaction score. Processed vendor invoices, expense reports, and check requests, matching invoices with purchase orders and receiving documents.

Accounts Payable Accounts Receivable Customer Service Zendesk Salesforce Conflict Resolution

Contract and Billing Associate

US Xpress/Variant

Feb 2015 - Present (10 years 7 months)

Handled daily communication with up to 60 clients regarding billing, technical support, and onboarding. Reviewed and set up new leasing contracts in the system, ensuring accurate contract reviews and timely client invoices.

Client Communication Billing Contract Management Technical Support Salesforce Onboarding