Cynthia Otero

Updated client information, including Tax Exemption certifications, and collaborated with internal departments to meet customer needs. Managed collections by making calls, sending emails, and reviewing credit situations to establish credit limits.

Managed accounts payable by posting invoices and ensuring proper coding and authorization. Reconciled accounts receivable, handled collection calls, and managed daily bank deposits and petty cash.

Processed paperwork for vehicle registration and ownership transfers, maintaining service contracts, warranties, and title documents. Prepared and sent paperwork to various DMVs and reported on title status to department managers.

Processed vehicle tag and title paperwork for new and used vehicles, ensuring compliance with all title laws. Performed general accounting tasks and collaborated with the finance department on bank packages.

Managed over 150 clients, deploying new client projects and overseeing project costs and budgets. Communicated with clients, reviewed content, and trained junior team members.

Conducted direct telephone contact and follow-up collection efforts on high-volume delinquent accounts. Maintained positive customer relationships while minimizing bad debt exposure.

Delivered excellent customer service, identified sales opportunities, and promoted bank products. Processed customer transactions accurately and completed daily settlements.

Serviced customer transactions via inbound telephone contact, solicited new business, and provided accurate information. Analyzed and resolved customer inquiries in a timely manner.

Attended Montgomery County Community College in Pottstown, PA. The specific field of study and degree obtained are not provided in the given information.