Larissa Souzza

Manage end-to-end customer service operations and CX performance systems, including customer communication across multiple channels and operational reporting.

Handle high-volume inbound and outbound calls to convert inquiries into booked recurring services, managing daily scheduling and sales operations.

Own the enrolment pipeline and drive B2B outreach to schools and partners while building relationships to accelerate institutional partnerships.

Run outbound prospecting through cold calls, email, and LinkedIn while planning webinars and revenue-focused campaigns and owning CRM hygiene and reporting.

Lead remote multilingual sales and operations teams, building KPI systems and SOPs while driving customer onboarding, retention, and VIP account growth.

Manage strategic accounts by driving onboarding, adoption, expansion, and churn prevention while developing upsell strategies to improve ARPU and retention.

Run full SDR outbound motions including prospecting, cold outreach, lead qualification, and meeting booking with segmented lead lists and personalized cadences.

Close high-ticket B2B and B2C deals and manage the customer lifecycle from prospecting through after-sales to strengthen retention and referrals.

Manage paid traffic, branding, and content growth, building influencer partnerships and supporting demand generation for sales enablement.

Support C-level leadership with executive operations and international coordination, handling reporting, logistics, documentation, and strategic communication.

Execute outbound prospecting for gym management software and services, including cold calls, follow-ups, lead list building, and qualification for proposals.

Generate qualified opportunities across multiple verticals and deliver CRM demos and value-based sales conversations while supporting quota performance.

Bachelor’s degree in Advertising & Marketing from Estácio de Sá University.