LULanie User
@laniesmile
Executive Assistant | Graphic Designer | Squad Leader Operation
SwedenWhat I'm looking for
I have done various admin tasks, I became a customer agent representative and even moved up to become a Team Lead. I was leading a fantastic team of 30-40 agents. In my role as a squad lead, I was managing and supporting the team, helping new hires get settled in like onboarding process, and training new agents. I also monitored my agents' calls to make sure that everyone was doing their tasks well and so that I would know if someone needed more help.
On top of that, I've been rocking the graphic design world for 5 years. I love creating eye-catching graphics, whether it's for infographics or spicing up social media content.
Experience
UGExecutive Assistant | Graphic Designer
UpDigital Group
Jan 2022 - Dec 2023 (1 year 11 months)
eBook Researching
Excel-Clean Up and Data Entry
Running Jasper AI prompts using VMs/Azure
Designing infographics for websites, and social media
SEO
ITSupervised and monitored agents’ activity levels
Supervised agents' calls for quality assurance purposes
Conducted onboarding and training sessions for new agents,
providing them with platform access
Maintained a record of active and inactive agents for monitoring
purposes
ITDemonstrated excellent communication and phone skills in conducting surveys and gathering information
Maintained accurate records of collected data during the survey process
Worked efficiently and effectively in a fast-paced environment
to meet daily call targets
SIDoing company marketing for targeted clients
Collaborating with different companies for team-building events on the yacht
Assisting our clients with their needs and requests for the event and experience they want on the yacht
Meeting with Yacht owners to discuss the client's needs
Tech stack
Learn about the tools and technologies that Lanie likes to use.
Availability
Location
SwedenAuthorized to work in
PhilippinesSalary expectations
Social media
Job categories
Skills
Interested in hiring Lanie?
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