Open to opportunities

Joena Jamison

@joenajamison

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Customer support and executive assistant specialist who elevates operations and crafts engaging social content.

Philippines

Message

What I'm looking for

I seek a role where I can combine executive support and customer-facing responsibilities in a collaborative environment that values clear communication, career growth, and creative contribution.

I am a customer support and executive assistance professional with extensive hands-on experience in social media management and content creation. I consistently keep operations running smoothly by handling scheduling, travel, and executive support tasks while supporting marketing efforts.

I have executed social media strategies, managed online communities, and moderated user-generated content to maintain platform safety and brand consistency. I’ve supported email marketing, tracked performance metrics, worked with external partners, and produced marketing materials and presentations using tools like Canva.

I build positive relationships with clients and colleagues, respond promptly to inquiries, and escalate complex issues when needed. I bring a blend of administrative discipline, customer-first service, and creative content skills to help teams work more efficiently and connect better with audiences.

Experience

Work history, roles, and key accomplishments

Content Moderator

Byborg Enterprises

Jul 2024 - Aug 2025 (1 year 1 month)

Reviewed and moderated user-uploaded content and conducted live moderation to ensure community safety and adherence to platform guidelines.

Content Moderation Quality Assurance Customer Support Escalation Management

Executive & Special Project Assistant

Dexterton Corporation

May 2024 - Jul 2025 (1 year 2 months)

Provided executive support including scheduling, travel coordination, follow-ups, and designed presentations and marketing materials to ensure smooth office operations.

Executive Support Scheduling Travel Coordination Client Relations Presentation Design Canva Office Administration Communication

Social Media Manager

Philippine Public School Teachers Association Life Insurance

Feb 2020 - May 2023 (3 years 3 months)

Developed and implemented social media strategies, curated engaging content across platforms, and managed online communities to boost engagement and address user inquiries.

Social Media Strategy Content Creation Community Management Content Moderation Email Marketing Analytics Canva

Marketing Associate

Philippine Public School Teachers Association Life Insurance

Sep 2016 - May 2023 (6 years 8 months)

Maintained brand consistency across marketing materials and channels while collaborating with external partners and engaging customers to address inquiries and gather feedback.

Brand Management Partnering Customer Engagement Content Creation Feedback Email Communication Quality Control

Marketing Assistant

KC Wonderland Corp.

May 2015 - May 2016 (1 year)

Coordinated marketing events, meetings and campaigns while managing team schedules, appointments, and travel; supported email marketing and tracked performance metrics to improve campaign execution.