Open to opportunities

Hannah Bauto

@hannahbauto

Message

Results-driven Social Media Manager and Graphic Designer focused on creative content and growth.

Philippines

Message

What I'm looking for

I’m looking for a stable remote role where I can own social media content strategy and performance, design on-brand visuals, and support customers with empathy—working with a creative team that values clear communication and measurable results.

Results-driven and creative, I bring a diverse background across social media management, graphic design, marketing, customer service, and bookkeeping. I’ve developed and executed social media content strategy, designed on-brand visual assets, and translated performance metrics into smarter campaign decisions.

I’m known for delivering excellent customer experiences—handling inbound/outbound inquiries and complex, high-emotion cases with patience, active listening, and problem-solving. As a fast learner with strong communication skills, I’m ready to leverage my multi-disciplinary skill set in a stable remote work environment.

Experience

Work history, roles, and key accomplishments

Marketing Officer

Casero Filipino Cuisine + Bar

Jul 2025 - Dec 2025 (5 months)

Developed and executed a social media content strategy, creating on-brand messaging and visual storytelling. Designed graphic posts, secured local collaboration deals, managed guest inquiries, and used engagement and reach metrics to refine campaigns.

Social Media Management Content Strategy Graphic Design Canva Adobe Creative Suite Brand storytelling Partnerships Customer Service Performance Analytics

Customer Service Representative

BBA Solutions

Mar 2025 - Sep 2025 (6 months)

Handled inbound and outbound customer calls in a fully remote setup, resolving complex and high-emotion cases. Used active listening, patience, and problem-solving to de-escalate issues and support customers effectively.

Inbound Outbound Calls Customer Service Conflict Resolution Active Listening Problem Solving & Customer Success Remote Support High Emotion Case Handling

Academic Support Assistant

De La Salle University Manila

Oct 2024 - Sep 2025 (11 months)

Reviewed and evaluated student academic submissions, including essays and research papers. Proofread for grammar and structure, assigned grades using established rubrics, and supported faculty to ensure consistent assessment.

Proofreading Student Assessment

Graphic Designer

The Digital Drifter

Jun 2024 - Dec 2024 (6 months)

Created social media graphics, banners, and promotional materials for international clients. Delivered design work independently in a remote setup while meeting deadlines and maintaining brand consistency.

Graphic Design Social Media Design Banner Design Promotional Design Remote Freelance Delivery Brand Consistency

Customer Service Representative

Alorica

Sep 2021 - Jun 2022 (9 months)

Managed a high volume of daily customer inquiries via phone with a professional, positive approach. Resolved billing, service, and technical concerns while maintaining high customer satisfaction.

Customer Service Billing Support Technical Support Conflict Resolution Active Listening Customer Satisfaction