Open to opportunities

Timothy Tabulao

@timothytabulao

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Resourceful professional skilled in administrative support and content creation.

Philippines

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What I'm looking for

I am looking for a collaborative environment that fosters growth and innovation.

I am a resourceful professional with extensive experience in administrative support, content creation, and team leadership. Over the years, I have honed my skills in managing schedules, developing engaging content, and fostering strong client relationships. My journey has taken me through various roles, including Personal Assistant and Virtual Assistant, where I successfully managed day-to-day administrative activities and built strong client connections.

At Abbott-Alere Philippines, I excelled as a Subject Matter Expert and Team Lead Associate, where I launched a healthcare account and achieved a 100% training score, surpassing all records during the transition. My leadership skills and creative thinking allowed me to coach and improve team performance while ensuring all KPIs were met. I am passionate about creating an environment of trust and open communication, motivating my team to achieve their best.

With a background in brand ambassadorship and sales, I have effectively increased brand awareness and sales through strategic marketing campaigns and excellent customer service. I am now seeking to contribute my versatile skill set to a dynamic team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Personal Assistant / Content Creator

12to12 Productions

Feb 2023 - Jun 2023 (4 months)

Managed calendars and itineraries, ensuring seamless scheduling and travel arrangements. Handled all communication and correspondence, maintaining professional and timely interactions. Created and developed engaging content while managing social media platforms and various projects.

Calendar Management Communication Content Creation Social Media Management Project Management

Virtual Assistant

Pineapple Staffing

Apr 2022 - Jun 2023 (1 year 2 months)

Managed daily administrative activities for a firm specializing in Family Law and Real Estate, including inbound/outbound calls, social media content, record-keeping, email, scheduling, and appointment setup. Built strong client relationships by addressing concerns and ensuring effective resolution. Designed advertisements to boost the company's profile and developed a comprehensive database of cl

Administrative Support Client Relationship Management Record keeping Scheduling Database Management

Subject Matter Expert / Team Lead Associate

Abbott-Alere Philippines, Inc.

May 2016 - Aug 2021 (5 years 3 months)

Launched a Healthcare account as a Subject Matter Expert and Team Lead Associate, achieving a 100% training score and demonstrating strong leadership. Coached and improved team performance, ensuring all KPIs were met across diverse lines of business. Managed customer and client escalation protocols from end-to-end, facilitating problem-solving and collaboration to provide outstanding customer expe

Team Leadership Coaching Performance KPIs Customer Escalation Client Management Training Problem Solving

Brand Ambassador for Star Mobile

Brand Pro Link Inc.

Oct 2013 - Mar 2016 (2 years 5 months)

Increased brand awareness and sales for Star Mobile, representing the company at product launches, events, and trade shows. Collaborated with sales and marketing teams to conceptualize campaigns and strategies. Educated customers, retailers, and distributors about products, maintaining a positive brand image.

Brand Awareness Sales Marketing Campaigns Customer Education Social Media Marketing Networking Customer Feedback

Sales Agent for Expedia account

Sykes Asia

Mar 2013 - Aug 2013 (5 months)

Managed customer accounts for Expedia, ensuring client goals were met by reviewing profiles and adjusting travel plans and bookings. Monitored customer profiles to ensure flawless execution of bookings and provided high-quality service. Recommended solutions for real-time performance issues and built effective working relationships with internal departments.

Account Management Customer Service Performance Monitoring Problem Solving Relationship Building

Inbound Sales Agent for Sprint Telecommunications

Alorica (EGS/NCO/APAC)

Jun 2011 - Feb 2013 (1 year 8 months)

Specialized in selling telecommunication services to customers, consistently achieving high sales performance and receiving accolades as a Top Sales Performer. Acted as a Subject Matter Expert and Floorwalker, assisting new hires with product and sales training. Demonstrated professionalism, a positive attitude, and strong work ethics, maintaining excellent attendance and fostering strong working