Looking for a job

Stephen Munji

@stephenmunji

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Experienced Executive Virtual Assistant and Customer Support Professional.

Zimbabwe

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth in customer support and marketing.

I am an experienced Executive Virtual Assistant with a strong background in customer support, marketing, and design. My journey in this field has allowed me to develop a diverse skill set that includes managing social media marketing campaigns, providing administrative support in healthcare settings, and creating engaging content for various platforms.

In my recent role at Peak Support, I have been instrumental in responding to patient and clinician inquiries, assisting with scheduling, and ensuring smooth operations. My previous experience at Virtudesk involved designing marketing materials and conducting lead generation, which has honed my ability to communicate effectively and creatively. I pride myself on my ability to retain customers and resolve issues efficiently, as demonstrated during my time at Bell Canada.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Peak Support

Sep 2023 - May 2025 (1 year 8 months)

Responded to patient and clinician inquiries via email and chat, ensuring timely and accurate information dissemination. Supported healthcare clinicians with shift scheduling and assisted with payroll-related concerns and processing.

Email Communication Chat Support Scheduling Payroll Processing Administrative Support

Executive Virtual Assistant

Virtudesk

May 2022 - Mar 2023 (10 months)

Managed social media marketing campaigns and content creation, enhancing brand visibility and engagement. Designed various marketing materials using Canva and Adobe tools, and edited client videos for promotional purposes.

Social Media Marketing Content Creation Graphic Design Video Editing Lead Generation

Retention Specialist

Bell Canada

Jan 2021 - Apr 2022 (1 year 3 months)

Retained customers by offering tailored promotions and retention packages, significantly reducing churn rates. Successfully closed sales and upsold services based on client needs, contributing to revenue growth.

Customer Retention Sales Upselling Conflict Resolution Customer Service

Technical Support Representative

Bell Canada

Oct 2020 - Jan 2021 (3 months)

Resolved technical issues and service outages, ensuring minimal disruption for customers. Managed billing inquiries and disputes, and coordinated technician dispatch and service appointments.

Technical Support Troubleshooting Billing Customer Service Dispatching

Marketing Executive Intern

Firebird Holdings Corp.

Jun 2019 - Apr 2020 (10 months)

Conducted comprehensive market research and competitive analysis to identify new opportunities. Performed lead generation and client outreach, supporting business development initiatives.

Market Research Competitive Analysis Lead Generation Data Entry

Education

Degrees, certifications, and relevant coursework

Stephen Munji

Bachelor's Degree, Marketing Management

Studied Marketing Management, gaining expertise in strategic marketing, brand management, and consumer behavior. Developed skills in market research, campaign development, and digital marketing strategies.