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Lance McFadden

@lance

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Customer service and e-commerce professional at Costco who trained employees and supervised member-support teams.

United States

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What I'm looking for

I’m seeking a position where I can use my experience and knowledge to contribute to the organization and meet its demands. I’m willing to relocate anywhere.

At Costco Wholesale, I handled more than 35 incoming calls a day while using multiple programs to help members find the best outcome. I also trained new employees and supervised agents, supporting coaching, call flow, and member issue resolution.

As a Life Insurance Agent with Primerica, I worked with clients on financial needs analyses and insurance plans. I also maintained client records and monitored claims.

At Doug Adams Tile Service, I moved from tile work into crew management, coordinating project plans, materials, and job schedules. My earlier experience includes delivery driving, administrative support, and customer service.

Experience

Work history, roles, and key accomplishments

Delivery Driver

My Delivery Heroes LLC

Dec 2025 - Jun 2026 (6 months)

Sorted and loaded packages into delivery vehicles, followed assigned routes using GPS, delivered parcels to residential and business doors, and provided polite customer service.

GPS Delivery Driver Experience Loading And Unloading Customer Service Adherence To Traffic Regulations Transportation Safety Driving (Van)

Ecommerce Specialist/Trainer/Supervisor

Costco Wholesale

Oct 2021 - May 2026 (4 years 7 months)

Handled 35+ incoming calls daily, multitasking across multiple programs to assist members. Trained new employees on company culture, tools, and workflows, and supervised a team of agents to ensure service levels and compliance.

Ecommerce Customer Service Training and Development Team Management Supervision Skills AS 400 ERP Communication Skills Leadership Schedule Management

Life Insurance Agent

Primerica

Apr 2017 - Nov 2025 (8 years 7 months)

Created prospective client lists through networking, cold calling, and referrals. Evaluated customer needs and financial status to propose suitable insurance plans, and monitored claims to ensure settlement.

life insurance Insurance Sales Cold Calling Sales Customer Service Communication Skills Negotiation Account Management

Wall and Floor Tiler/Crew Manager

Doug Adams Tile Service

Aug 2018 - Nov 2020 (2 years 3 months)

Prepared surfaces, planned layouts, cut and shaped tiles, installed tiles, and grouted and finished installations. As crew manager, oversaw the team, coordinated project planning, and handled on-site problem solving.

Equipment Installation Schematics Team Management Project Management Communication Skills Problem Solving Safety Procedures

Administrative Assistant

FreshPack Produce INC

Jan 2016 - Jan 2018 (2 years)

Handled daily administrative duties, provided general support to customers, placed and expedited orders, coordinated shipments, prepared expense reports, and managed dispatch.

Administrative Support Customer Service Order Management Expense Reports Dispatch Microsoft Office Time Management Organizational Skills

Personal Assistant to Owner

Twist and Shout Training Center

Jan 2012 - Jan 2016 (4 years)

Scheduled meetings, onboarded and trained employees, set up staff and parent events, assisted with branding and marketing, monitored attendance, managed office supplies and vendor payments, and coached weekend clinics and summer camps.