Open to opportunities

Chris Block

@chrisblock

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Motivated operations professional with expertise in customer service and onboarding.

United States

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What I'm looking for

I am looking for a role that allows me to apply my skills, develop professionally, and contribute meaningfully to a team.

I am a motivated and dependable operations professional with hands-on experience in customer service, onboarding, and remote support. I thrive in fast-paced environments and excel at helping clients understand tools like Yelp for Business and various CRM platforms. My ability to remain calm while resolving issues over chat, phone, or video has earned me a reputation as a good team player.

Currently, I serve as a Senior Account Executive at Yelp, where I manage high-volume client interactions and onboarding processes for digital advertising services. My initiative in tracking and analyzing performance metrics has led to the development of tools that have been adopted by management across teams. Previously, as an Operations Manager at Ashley Homestore, I oversaw all operational functions and successfully managed customer service escalations, ensuring no accounts were sent to collections during my tenure.

With a strong foundation in operations management and a commitment to continuous professional development, I am eager to contribute to a team where I can apply my skills and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Executive

Current

Yelp

Jan 2023 - Present (2 years 5 months)

Managed high-volume client interactions and onboarding processes across the U.S. for digital advertising services. Tracked and analyzed personal performance metrics using customized spreadsheets, contributing tools later adopted by management across teams.

Onboarding Digital Advertising Performance Metrics Data Analysis Salesforce Customer Service Process Improvement

Operations Manager

Ashley Homestore

Apr 2021 - Dec 2023 (2 years 8 months)

Oversaw all operational functions including scheduling, PTO tracking, inventory reconciliation, and employee onboarding. Managed high-stakes customer service and referral escalations, resolving all post-delivery concerns to prevent financial loss.

Operations Management Scheduling Inventory Management Employee Onboarding Customer Service Conflict Resolution Process Optimization

Extern

First Light Psychological Services

Jul 2020 - Dec 2020 (5 months)

Maintained comprehensive client documentation and session records for compliance. Supported communication and documentation for mandated therapy programs and lab coordination.

Documentation Compliance Communication Administrative Support Data Entry Confidentiality Organizational Skills

Department of Transportation Representative

Camp Trucking, Inc.

Jun 2016 - Aug 2020 (4 years 2 months)

Managed seasonal logistics for over 80 drivers, including schedules, travel, and compliance documentation. Supported cross-functional collaboration between clients, drivers, and support staff to ensure delivery quality.

Logistics Scheduling Compliance Cross Functional Collaboration Customer Service Transportation Project Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

John Jay College of Criminal Justice, City University of New York

Master of Arts, Psychology

Pursued advanced studies in psychology, focusing on theoretical frameworks and research methodologies. Developed expertise in psychological principles applicable to various professional contexts.

Binghamton University, State University of New York

Bachelor of Arts, Psychology

Completed foundational coursework in psychology, covering core areas such as cognitive, developmental, and social psychology. Gained a comprehensive understanding of human behavior and mental processes.