Katie Rowland
@katierowland
I resolve complex customer projects across sales, logistics, and remote support.
United StatesWhat I'm looking for
At Lowe’s Home Improvement, I manage high-volume remote customer calls and guide door and millwork projects from consultation through resolution.
I coordinate with stores, installers, contractors, drivers, and internal teams to resolve order, pricing, installation, delivery, and scheduling escalations. I recommend product solutions, explain permitting and installation processes, and work toward monthly sales and performance goals.
I’ve also led fulfillment and cashier teams at Lowe’s, providing training, operational guidance, and support during customer escalations. As a team point of contact, I lead meetings and assist with supervisory responsibilities when needed.
My experience at Spirit Logistics and McDonald’s strengthened my ability to manage claims, delivery operations, guest service, documentation, cash-handling procedures, and day-to-day team operations.
Experience
Work history, roles, and key accomplishments
Manage high-volume inbound and outbound customer calls, handle escalations, and consult on millwork products. Provide peer support and lead team meetings during supervisor absences.
Led and supported cashier associates, handled customer escalations, and resolved operational issues with management.
Coordinated customer deliveries and maintained communication with drivers, customers, contractors, and management. Resolved delivery and scheduling issues.
Dispatcher / Claims Consultant
Spirit Logistics
Jun 2021 - Oct 2021 (4 months)
Coordinated with delivery drivers and contractors to support efficient operations. Managed customer communication and investigated delivery-related concerns.
Led and trained a team responsible for online orders, pickups, deliveries, and installation-related orders. Managed customer concerns and fulfillment issues.
Supervised team members and managed daily customer service operations. Resolved complaints and monitored guest feedback.
Education
Degrees, certifications, and relevant coursework
Hart County Comprehensive High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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