Paul Zimmerman

Lead and support agents through coaching, productivity tracking, and attendance management. Provide ongoing guidance to help teams meet service expectations.

Troubleshoot computer systems and set up/maintain networks and electronics. Monitor accounting data, produce financial reports, manage staff, and prepare client tax returns while handling cash and ensuring compliance.

Provide personal lines customer service as a licensed specialist in homeowners insurance. Support customers with policy needs, recommendations, and issue resolution.

Set up and organize the warehouse to maintain merchandising and service standards. Execute markdowns and MOS processes, manage shipment execution against unit-per-hour goals, and maintain cash office accuracy and efficiency.

Oversee recruiting, testing, interviewing, and candidate selection counseling for managers. Conduct orientation and training, ensure HR legal compliance, manage investigations and records, and support cash office and armored truck pickups while maintaining a safe work environment.

Operate forklift and pallet jack to move and organize stock, unload deliveries, and keep the backroom customer-ready. Maintain inventory accuracy, share product knowledge, assist customers with recommendations and rewards/credit/protection plans, and operate registers accurately.

Earned a high school diploma from Lakeland High School.

Earned an Associate in Business Administration from Tidewater Community College.