Open to opportunities

Brittany Moore

@brittanymoore

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Result-driven licensed insurance agent with tech-savvy solutions.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my insurance expertise and technology skills to enhance client experiences and drive operational success.

As a licensed insurance agent, I have a proven track record of leveraging technology to enhance client engagement and streamline processes. My experience spans across personal lines insurance and CRM systems, where I have consistently met or exceeded performance metrics. I pride myself on fostering strong client relationships and managing cross-functional teams effectively.

Currently, I serve as a Delivery Logistics Lead at Famvest Logistics, where I optimize delivery efficiency using Amazon’s routing systems. My role involves overseeing daily operations for over 100 independent delivery drivers, ensuring compliance with safety protocols and local regulations. My commitment to operational excellence has resulted in improved delivery quality and reduced missed packages.

With a background in technology support and customer service, I have successfully trained clients on product features, achieving high satisfaction scores. I am dedicated to continuous learning and staying updated on industry trends, which allows me to provide tailored solutions that meet client needs.

Experience

Work history, roles, and key accomplishments

Current

Delivery Logistics Lead

Current

Famvest Logistics

Jan 2024 - Present (1 year 6 months)

Optimized delivery efficiency and tracked packages using Amazon’s routing and mobile logistics systems. Oversaw daily delivery operations for Amazon Flex, managing performance and compliance for over 100 independent delivery drivers.

Amazon Flex Logistics Performance Management

Licensed Insurance Agent

AAA Auto Club

Jan 2022 - Jan 2024 (2 years)

Provided expert guidance on auto, home, and life insurance policies, tailoring solutions to individual client needs. Streamlined administrative processes using CRM systems to reduce policy processing times and improve service delivery.

Insurance CRM Systems Regulatory Compliance

Travel Tech

Enjoy Technology

Jan 2018 - Jan 2021 (3 years)

Delivered personalized setup and support for consumer technology products, ensuring seamless device integration and functionality. Trained clients on product features, achieving a 95% satisfaction score and consistently top sales performance.

Consumer Technology Technical Support Product Training Sales Performance

Business Account Manager

AT&T

Jan 2016 - Jan 2018 (2 years)

Managed a portfolio of small to mid-sized business accounts, ensuring client satisfaction and retention through consistent communication and service excellence. Analyzed client usage trends and account data to recommend optimized service packages and cost-saving measures.

Account Management CRM Tools

Education

Degrees, certifications, and relevant coursework

AAA Auto Club

Licensed Insurance Agent, Insurance

Delivered expert guidance on auto, home, and life insurance policies, tailoring solutions to individual client needs. Streamlined administrative processes using CRM systems, which reduced policy processing times and improved service delivery. Onboarded new clients with thorough explanations of policy details, enhancing client retention and satisfaction.