Looking for a job

Rebecca Agbeko

@rebeccaagbeko

Message

I coordinate high-volume customer service, dispatch, scheduling, and team training operations.

United States

Message

What I'm looking for

Seeking a remote position as a Document Specialist, Trainer, Onboarding Specialist, or Customer Service Representative. I bring extensive experience in customer service, training, leadership, and administrative support, with strong communication, organizational, and problem-solving skills.

At Lincoln Heating and Air, I manage high-volume inbound and outbound customer communications, support retention outreach, and coordinate dispatch scheduling between technicians and customers.

I also onboard and train customer service representatives and office staff while supporting daily operations and customer satisfaction.

My background includes life insurance sales at World Financial Group, where I educated clients on policy options and built relationships through consistent follow-up.

I've also handled executive assistance, transportation dispatch, retail sales, scheduling, inventory, and staff training in fast-paced customer-facing environments.

Experience

Work history, roles, and key accomplishments

Current

Lead CSR

Current

Lincoln Heating and Air

Sep 2025 - Present (1 year 1 month)

Manages high-volume customer service communications, coordinates dispatch operations, and provides onboarding and training for new staff.

Customer Service Dispatch Coordination Inbound Calls Outbound Calls Cold Calling Scheduling Onboarding Training Office Operations

Current

Life Insurance Producer

Current

World Financial Group

Nov 2023 - Present (2 years 11 months)

Collaborated on marketing campaigns, educated clients on policy options, and built strong client relationships through follow-up and customer care.

Marketing Client Education Relationship Building Customer Service Follow up

Nanny / Executive Assistant

Independent Contractor

Jan 2023 - Jul 2024 (1 year 6 months)

Provided childcare and managed calendars, appointments, travel coordination, and household organization.

Childcare Calendar Management Travel Coordination Home Organization Activity Planning

Dispatcher / Driver

Paratransit Services

Dec 2021 - Feb 2023 (1 year 2 months)

Coordinated transportation schedules, maintained dispatch records, and delivered reliable customer service for time-sensitive needs.

Dispatch Scheduling Routing Customer Service Record keeping

Retail Salesperson

Good Feet Store

Jun 2017 - Mar 2020 (2 years 9 months)

Delivered customer service, exceeded sales goals, handled scheduling and inventory, and trained new staff.

Customer Service Sales Scheduling Inventory Management Training Banking

Education

Degrees, certifications, and relevant coursework

ServiceTitan University

CSR and Dispatch Training, Customer Service and Dispatch

Completed extensive CSR and Dispatch Training focused on customer communication, scheduling, dispatch operations, workflow management, and service industry best practices.