Anna Justice
@annajustice
Customer-focused service professional with diverse frontline experience.
United StatesWhat I'm looking for
I am a people-oriented customer service professional with over six years of hands-on experience across retail, call-center, and warehouse environments. I consistently meet quotas and adapt quickly to fast-paced, changing roles while maintaining attention to detail.
My background includes direct customer interaction, sales and insurance support, phone-based mortgage servicing, and training new team members. I have experience de-escalating difficult situations, collecting and servicing loans, and providing clear product guidance to customers.
In retail and warehouse settings I have performed supervisory duties, operated machinery, handled cash management, and trained associates as a learning ambassador. I thrive on teamwork and multitasking across roles such as water spider, pallet builder, stager, and cashier.
I hold a high school diploma and current customer service representative certification (valid through June 2027) and possess a 4-40 license to work under an insurance agent. I bring strong organizational skills, time management, and a problem-solving mindset to every role.
Experience
Work history, roles, and key accomplishments
Sortation Associate
Amazon
Nov 2024 - Present (1 year 7 months)
Meet daily quotas in a fast-paced warehouse sortation environment, perform multiple operational roles (water spider, pallet builder, stager), and train new associates to improve throughput and accuracy.
Retail Sales Associate
Lowe's Home Improvement
Jun 2024 - Nov 2024 (5 months)
Provided customer service and sales support on power tools, hardware, and glass; operated cutting machinery and fulfilled custom sizing requests to meet customer specifications.
Customer Care Expert
Select Portfolio Servicing, Inc
Nov 2023 - Feb 2024 (3 months)
Handled inbound and outbound mortgage calls to resolve customer inquiries, service loans, collect payments, and de-escalate complaints while providing loss mitigation solutions.
Customer Service Representative
Florida One Insurance
Jun 2023 - Oct 2023 (4 months)
Worked under agents to sell auto insurance policies, conducted inbound/outbound calls for quotes, met monthly sales quotas, and engaged face-to-face with dealership customers to close policies.
Sortation Associate
Amazon
Nov 2021 - Jun 2023 (1 year 7 months)
Performed diverse warehouse roles, met operational quotas, adapted to fast-paced workflows, and served as a learning ambassador training other associates to maintain accuracy and productivity.
Head Cashier
The Home Depot
Jun 2017 - Mar 2021 (3 years 9 months)
Managed cashier staff and register operations, balanced tills, supported the customer service desk, and ensured customer issues were resolved to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Baldwin Middle-Senior High School
High School Diploma, General Education
2010 - 2017
High school diploma earned at Baldwin Middle-Senior High School, completed August 2010 to May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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