Melissa Burt
@melissaburt
Dispatcher and data entry professional who ensures accurate information, smooth coordination, and great customer service.
What I'm looking for
I’m a dispatcher and data entry professional with experience coordinating service calls, confirming information, and communicating with drivers to keep every call safe and on time. At A-One Towing, I call AAA members, move calls to drivers, and ensure AAA policies are upheld with each interaction.
Before dispatch, I built a strong accuracy-first workflow in administrative roles, including data entry, payroll support, and invoicing at All Pro Roofing. I assist with pricing and estimates, enter payroll to ensure timely payment, and handle enrollment paperwork for new employees.
I’ve also supported customer-facing teams and operations as a Secretary, Grocery Department Lead, Telemarketer, and Assistant Manager. I bring dependable organization, exceptional customer service, and a track record of resolving issues quickly—backed by ServSafe and a Driver's License.
Experience
Work history, roles, and key accomplishments
Dispatcher
A-One Towing
Jan 2023 - Present (3 years 5 months)
Confirmed AAA member information by phone and coordinated service dispatch to ensure timely call completion. Communicated with drivers and internal teams to support safety, accurate travel updates, and policy compliance.
Data Entry
All Pro Roofing
Feb 2020 - Mar 2022 (2 years 1 month)
Supported material pricing and job estimates, and entered payroll data to ensure weekly, accurate employee pay. Sent client invoices after job completion and handled new-employee enrollment paperwork.
Secretary
Welcome Wagon
Aug 2019 - Feb 2020 (6 months)
Researched local businesses and reviewed information to support homeowner recommendations. Reached out by phone/email to schedule appointments and logged required details for CME tracking.
Took department inventory and directed team members to maintain strong workflows and customer satisfaction. Supported daily operations through task coordination and inventory-related activities.
Telemarketer
Northstar Insurance
Dec 2016 - Feb 2017 (2 months)
Handled inbound and outbound calls to potential clients and communicated insurance benefits. Qualified interested prospects and referred them to the sales department.
Assisted with customer orders, answered phones, and resolved customer issues in a friendly, service-focused manner. Supported scheduling and product inventory, and completed ServSafe coursework for a management role.
Education
Degrees, certifications, and relevant coursework
Holt High School
High School Diploma, High School
Earned a High School Diploma from Holt High School in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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