Open to opportunities

Melissa Burt

@melissaburt

Dispatcher and data entry professional who ensures accurate information, smooth coordination, and great customer service.

United States

Message

What I'm looking for

I’m looking for a role where I can combine dispatching and accurate data entry to support customers and teams. I want a fast-paced environment that values clear communication, safety, and steady process improvement.

I’m a dispatcher and data entry professional with experience coordinating service calls, confirming information, and communicating with drivers to keep every call safe and on time. At A-One Towing, I call AAA members, move calls to drivers, and ensure AAA policies are upheld with each interaction.

Before dispatch, I built a strong accuracy-first workflow in administrative roles, including data entry, payroll support, and invoicing at All Pro Roofing. I assist with pricing and estimates, enter payroll to ensure timely payment, and handle enrollment paperwork for new employees.

I’ve also supported customer-facing teams and operations as a Secretary, Grocery Department Lead, Telemarketer, and Assistant Manager. I bring dependable organization, exceptional customer service, and a track record of resolving issues quickly—backed by ServSafe and a Driver's License.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

A-One Towing

Jan 2023 - Present (3 years 5 months)

Confirmed AAA member information by phone and coordinated service dispatch to ensure timely call completion. Communicated with drivers and internal teams to support safety, accurate travel updates, and policy compliance.

Dispatch Coordination Data Verification Policy Compliance

Data Entry

All Pro Roofing

Feb 2020 - Mar 2022 (2 years 1 month)

Supported material pricing and job estimates, and entered payroll data to ensure weekly, accurate employee pay. Sent client invoices after job completion and handled new-employee enrollment paperwork.

Pricing Estimates Support Invoice Processing Spreadsheet Data Accuracy Attention To Detail

Secretary

Welcome Wagon

Aug 2019 - Feb 2020 (6 months)

Researched local businesses and reviewed information to support homeowner recommendations. Reached out by phone/email to schedule appointments and logged required details for CME tracking.

Business Research Appointment Scheduling Data Entry Marketing Support

Grocery Department Lead

Walmart

Sep 2017 - May 2018 (8 months)

Took department inventory and directed team members to maintain strong workflows and customer satisfaction. Supported daily operations through task coordination and inventory-related activities.

Inventory Management Team Leadership Customer Service Operations Coordination Scheduling Support

Telemarketer

Northstar Insurance

Dec 2016 - Feb 2017 (2 months)

Handled inbound and outbound calls to potential clients and communicated insurance benefits. Qualified interested prospects and referred them to the sales department.

Outbound Calling Cold Calling Lead Qualification Call Handling Client Communication

Assistant Manager

Pizza Hut

Nov 2012 - Sep 2016 (3 years 10 months)

Assisted with customer orders, answered phones, and resolved customer issues in a friendly, service-focused manner. Supported scheduling and product inventory, and completed ServSafe coursework for a management role.

Customer Order Management Restaurant Operations Scheduling Support Inventory Management Customer Service