LALIENE BERNADETTE DELA CRUZ
@lalienebernadettedel
Customer support and direct sales professional skilled in communication, conflict resolution, and closing transactions.
PhilippinesWhat I'm looking for
I’m a customer support and direct sales professional with 2 years of experience handling inquiries, resolving complaints, and de-escalating conflicts through phone and chat channels. I build trust fast through clear, professional communication, active listening, and patient, empathetic service.
In direct sales, I’ve completed face-to-face selling, product presentations, and used upselling and cross-selling to help drive targets. I also bring strong customer-facing experience from retail and service roles, along with negotiation and closing skills that keep transactions moving smoothly. I’m currently pursuing a B.S. Psychology degree, and I enjoy applying that mindset to how I communicate with people.
Experience
Work history, roles, and key accomplishments
Service Crew
Pepper Lunch
Delivered prompt and friendly service in a fast-paced restaurant environment.
BPO Agent / Customer Support
Business Process Outsourcing
Provided professional customer support via phone and chat channels. Handled inquiries, resolved complaints, and de-escalated conflicts with patience and empathy.
Direct Sales Assistant
Various / Retail Sales
Conducted face-to-face selling and product presentations to prospective customers. Applied upselling and cross-selling, negotiated and closed sales, and built customer rapport to work toward targets.
Service Crew
Provided efficient customer service in a high-volume quick-service restaurant. Handled order taking and payment processing, and ensured customer satisfaction.
Education
Degrees, certifications, and relevant coursework
LALIENE BERNADETTE hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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