DMDarlyn Morilla
@darlynmorilla
Customer service professional delivering empathetic support and reliable problem resolution.
PhilippinesWhat I'm looking for
I am a customer service professional with multi-year experience handling international customer queries for a Buy Now, Pay Later platform, providing high-quality support via email and social media and working effectively in remote night-shift setups. I have hands-on experience processing account reinstatements in compliance with company terms and operating POS systems in fast-paced retail environments.
I bring strengths in active listening, empathy, decision making, multitasking and adaptability, and I am familiar with Zendesk and Slack. I am seeking continuous growth opportunities where I can refine my customer service skills and contribute to a team focused on excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Probegroup Philippines
Aug 2022 - Jul 2025 (2 years 11 months)
Handled international customer queries and complaints for a Buy Now, Pay Later platform via Zendesk, processed account reinstatements compliant with company policy, and delivered high-quality support across email and social media while working night shifts remotely.
Service Crew - Cashier
Mcdonals Farmers Market
Nov 2015 - Dec 2017 (2 years 1 month)
Operated POS and handled customer transactions efficiently, maintained high standards of customer service and store cleanliness, and supported graveyard shift operations in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges - Cainta
Bachelor of Science, Hotel and Restaurant Management
2014 - 2018
Undergraduate coursework in Hotel and Restaurant Management through 4th year toward a Bachelor of Science degree.
Infanta National High School
High School Graduate, Secondary Education
2008 - 2012
Completed secondary education and graduated from Infanta National High School in 2012.
Diosdado P. Macapagal Elementary School
Elementary Graduate, Primary Education
2002 - 2008
Completed elementary education and graduated from Diosdado P. Macapagal Elementary School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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