Jamaica Oxales

I am a reliable, empathetic customer service professional with experience in call centers, retail sales, and hospitality. I consistently handle high-volume inquiries with composure, strong phone etiquette, and effective problem-solving to resolve customer issues proactively.

In sales and retail roles I developed product knowledge, cash-handling accuracy, and the ability to build rapport with 50+ customers daily, helping improve retention and customer satisfaction. I monitor brand consistency across touchpoints and provide tailored solutions that foster long-term client relationships.

I thrive in fast-paced environments that require organization, patience, and teamwork. I am punctual, adaptable, and motivated to contribute to team success while meeting targets and delivering positive customer experiences.