Archie Perocho
@archieperocho
Customer-focused support and sales professional delivering exceptional service and consistent revenue growth.
PhilippinesWhat I'm looking for
I am a customer-focused professional with over 5 years' experience in chat support, customer service, and sales. I combine empathy, technical troubleshooting, and clear communication to resolve issues rapidly and maintain strong client relationships.
In live chat and phone support roles I achieved a 98% customer satisfaction rating and a 90% first-contact resolution rate, while reducing support escalations and average response times.
As a sales representative I consistently exceeded monthly targets by 20%, grew revenue through upselling and cross-selling by 15%, and provided post-sale support that fostered repeat business.
I hold certifications including Certified Customer Service Professional (CCSP) and sales training credentials, and I document customer feedback to help improve products and service processes.
Experience
Work history, roles, and key accomplishments
Chat Support Representative
Unknown
Delivered high-quality live chat support achieving a 98% customer satisfaction rating and reduced support escalations by 40% through timely troubleshooting and collaboration with technical teams.
Sales Representative
Unknown
Promoted and sold products consistently exceeding monthly targets by 20% and increased sales revenue by 15% through client relationship building, demos, and upselling.
Customer Service Representative
Unknown
Provided phone, email, and chat support with average response times under 2 minutes and achieved a 90% first-contact resolution rate by managing complaints and guiding order/return processes.
Education
Degrees, certifications, and relevant coursework
Archie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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